VP, Success Management - Portfolio Leader

Salesforce, Inc.; India; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

Salesforce, Inc. is seeking a bold, high-energy VP to lead the Customer Success team in India. You will drive transformation, shape strategic account plans, and scale impact across regions with C-level stakeholders.

Bring 18+ years of leadership in enterprise SaaS, strong commercial acumen, and a track record of renewing and expanding key accounts. You will collaborate with Sales, Professional Services, and Product teams to deliver measurable outcomes, strengthen performance, and set the

Qualifications

• 18+ years in customer-facing leadership roles
• Experience managing large, geographically dispersed CS/Services teams in enterprise SaaS
• Proven track record in renewals, expansions, and driving measurable outcomes

Responsibilities

• Inspire and lead a seasoned Customer Success team across India
• Oversee delivery of Signature obligations and drive renewals across portfolio
• Shape strategic account plans with customers and internal teams
• Build executive relationships with C-level stakeholders
• Collaborate with Sales, Renewals, Pro Services, and Product teams to align efforts
• Evolve regional growth strategy for Southeast Asia and other fast-growth markets

Skills

Executive leadership

SaaS sales alignment

Operational rigor

Enterprise engagement

Salesforce ecosystem

Cross-functional leadership

Job description

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. Tech meets trust. And innovation isn't a buzzword - it's a way of life. Tech meets trust. And innovation isn't a buzzword - it's a way of life. Tech meets trust. And innovation isn't a buzzword - it's a way of life. Tech meets trust. And innovation isn't a buzzword - it's a way...

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Lead Transformation. Inspire Teams. Deliver Impact.

At Salesforce, our most strategic customers invest in the Signature Success Plan -our highest level of partnership designed to unlock continuous innovation, agility, and long-term value. Signature Success goes beyond support. It delivers trusted experts, proactive insights, and tailored engagement at the moments that matter most.

We're looking for a bold, high-energy VP to lead our Customer Success team in India . You will play a pivotal role in reshaping how we deliver success to our most important customers. This is a rare opportunity to step in, reignite a team's purpose, and lead from the front-evolving our strategy, strengthening performance, and building the foundation for sustainable growth in a critical market.

If you're a leader who thrives on bringing out the best in people, turning potential into momentum, and scaling impact across regions-this is your role.

What You'll Be Driving:

• Inspire and Lead : Build, mentor, and empower an experienced team of Customer Success Managers, Directors and Area Leads, reigniting team spirit and establishing a culture of clarity, accountability, and shared success. Bring renewed focus, energy, and ambition to a team ready for its next chapter-re-establishing high standards and a strong sense of purpose in how we deliver success
• Own the Signature Success Business : Oversee the delivery of Signature obligations, scale adoption, and lead renewals and growth across your portfolio.
• Strategic Account Engagement : Partner directly with customers and internal teams to shape and execute strategic account plans, ensuring alignment with customer goals and driving measurable outcomes.
• Executive Relationship Building : Cultivate deep partnerships with C-level stakeholders across both commercial and public sector organizations, positioning Signature as a driver of transformation.
• Cross-Functional Leadership : Collaborate closely with Sales, Renewals, Professional Services, and Product teams to align efforts, drive customer value, and execute joint strategies.
• Regional Growth Strategy : Partner with market leaders to evolve the Signature model in Southeast Asia and address the unique challenges and opportunities in fast-growth markets.

What You'll Bring to the Table:

• Executive Leadership Experience : 18+ years in customer-facing leadership roles, including at least 5 years managing large, geographically dispersed Customer Success or Services teams in enterprise SaaS or cloud technology. You've led through change, scaled teams in high-growth environments, and consistently delivered strong business outcomes.
• Commercial Acumen & Sales Partnership : You understand the commercial engine of a SaaS business and bring a business-owner mindset to everything you do. You're comfortable holding Sales teams accountable for joint outcomes, aligning success strategy to revenue goals, and influencing deal structures and growth plans. You drive cross-functional clarity and make sure the customer's long-term success is baked into every commercial conversation.
• Proven Operational Rigor : A track record of driving measurable results against performance targets, including renewals, expansion, adoption, customer satisfaction (CSAT/NPS), and operational efficiency. You're skilled at managing budgets, resource allocation, and executive-level reporting.
• Enterprise Customer Engagement : Demonstrated success building trusted relationships with senior business and technology executives in large, complex organizations. You understand the language of the C-suite and how to align success initiatives to strategic business goals.
• Salesforce Ecosystem Knowledge : Strong working knowledge of the Salesforce platform, including its capabilities, use cases, and value drivers across Sales, Service, and Industry Clouds.
• Customer-Facing Strategic Leadership : Whether your background is in Customer Success, Professional Services, Consulting, or large-scale Program Delivery-you bring deep experience leading complex customer engagements and driving long-term value. You've built frameworks for success, managed executive stakeholders, and consistently delivere