VP, Success Management - Portfolio Leader

Enboarder; Hyderabad; On-site; INR 700,000 - 1,200,000; Full time

Job summary

Salesforce in India seeks a bold, high-energy VP to lead the Customer Success team. You’ll shape strategy, reignite purpose, and scale impact across regions, reporting to executive leadership and partnering with Sales, Renewals, and Services.

You’ll manage a dispersed team of Directors and Area Leads, building executive relationships and driving renewal and growth into strategic outcomes. You’ll align customer outcomes with revenue goals in enterprise SaaS, leveraging your deep Salesforce

Qualifications

• 18+ years in customer-facing leadership roles.
• 5+ years managing large, geographically dispersed Customer Success or Services teams in enterprise SaaS or cloud tech.
• Strong commercial acumen and sales partnership experience.
• Proven operational rigor with renewals, expansion, CSAT/NPS, budgets and reporting.
• Experience with enterprise customers and C-suite relationships.
• Deep knowledge of the Salesforce ecosystem and value drivers.
• Cross-functional leadership across Sales, Renewals, PS, and Product.
• Ability to coach and develop leaders, rebuilding team clarity and mission.
• Resilient and agile; excels under ambiguity and pressure.

Responsibilities

• Inspire and lead an experienced CS/Services team across regions.
• Own the Signature Success business: renewals, adoption, growth.
• Shape strategic account plans with customers and internal teams.
• Build executive relationships with C-level stakeholders.
• Collaborate with Sales, Renewals, PS, and Product to align strategies.
• Drive regional growth strategy for Southeast Asia and similar markets.

Skills

Executive leadership experience

Strategic account management

SaaS / cloud technology

Cross-functional collaboration

People development / coaching

Budget management

Executive stakeholder management

Sales partnership / commercial acumen

Tools

Salesforce platform knowledge

Job description

Lead Transformation. Inspire Teams. Deliver Impact. At Salesforce, our most strategic customers invest in the Signature Success Plan—our highest level of partnership designed to unlock continuous innovation, agility, and long-term value. Signature Success goes beyond support. It delivers trusted experts, proactive insights, and tailored engagement at the moments that matter most. We’re looking for a bold, high-energy VP to lead our Customer Success team in India. You will play a pivotal role in reshaping how we deliver success to our most important customers. This is a rare opportunity to step in, reignite a team's purpose, and lead from the front—evolving our strategy, strengthening performance, and building the foundation for sustainable growth in a critical market. If you’re a leader who thrives on bringing out the best in people, turning potential into momentum, and scaling impact across regions—this is your role.

What You’ll Be Driving:

• Inspire and Lead: Build, mentor, and empower an experienced team of Customer Success Managers, Directors and Area Leads, reigniting team spirit and establishing a culture of clarity, accountability, and shared success. Bring renewed focus, energy, and ambition to a team ready for its next chapter—re-establishing high standards and a strong sense of purpose in how we deliver success
• Own the Signature Success Business: Oversee the delivery of Signature obligations, scale adoption, and lead renewals and growth across your portfolio.
• Strategic Account Engagement: Partner directly with customers and internal teams to shape and execute strategic account plans, ensuring alignment with customer goals and driving measurable outcomes.
• Executive Relationship Building: Cultivate deep partnerships with C-level stakeholders across both commercial and public sector organizations, positioning Signature as a driver of transformation.
• Cross-Functional Leadership: Collaborate closely with Sales, Renewals, Professional Services, and Product teams to align efforts, drive customer value, and execute joint strategies.
• Regional Growth Strategy: Partner with market leaders to evolve the Signature model in Southeast Asia and address the unique challenges and opportunities in fast-growth markets.

What You’ll Bring to the Table:

• Executive Leadership Experience: 18+ years in customer-facing leadership roles, including at least 5 years managing large, geographically dispersed Customer Success or Services teams in enterprise SaaS or cloud technology. You’ve led through change, scaled teams in high-growth environments, and consistently delivered strong business outcomes.
• Commercial Acumen & Sales Partnership: You understand the commercial engine of a SaaS business and bring a business-owner mindset to everything you do. You’re comfortable holding Sales teams accountable for joint outcomes, aligning success strategy to revenue goals, and influencing deal structures and growth plans. You drive cross-functional clarity and make sure the customer’s long-term success is baked into every commercial conversation.
• Proven Operational Rigor: A track record of driving measurable results against performance targets, including renewals, expansion, adoption, customer satisfaction (CSAT/NPS), and operational efficiency. You’re skilled at managing budgets, resource allocation, and executive-level reporting.
• Enterprise Customer Engagement: Demonstrated success building trusted relationships with senior business and technology executives in large, complex organizations. You understand the language of the C-suite and how to align success initiatives to strategic business goals.
• Salesforce Ecosystem Knowledge: Strong working knowledge of the Salesforce platform, including its capabilities, use cases, and value drivers across Sales, Service, and Industry Clouds.
• Customer-Facing Strategic Leadership: Whether your background is in Customer Success, Professional Services, Consulting, or large-scale Program Delivery—you bring deep experience leading complex customer engagements and driving long-term value. You’ve built frameworks for success, managed executive stakeholders, and consistently delivered outcomes that matter to customers’ business goals.
• Cross-Functional Collaboration: A strong collaborator with a proven ability to influence across Sales, Renewals, Marketing, Product, and Delivery organizations. You can align diverse stakeholders around a common customer success strategy.
• Talent Magnet & People Developer: You’re energized by the opportunity to re-engage a team, establish clarity of mission, and coach individuals to achieve their full potential.
• Resilience & Agility: Calm under pressure, energized by complex challenges, and always thinking two steps ahead. You adapt quickly, move with urgency, and are unafraid to lead through ambiguity.

The Opportunity Ahead:

This isn’t just a leadership role—it’s a launchpad. You’ll shape the future of Customer Success— and help our customers accelerate their transformation journeys with confidence. If you’re ready to lead boldly, build something great, and drive real outcomes—