Volunteer Management Coordinator

ETASHA Society; India; On-site; INR 254,000 - 304,000; Full time

Benefits offered by this job

Rs 25,000 CTC per month (including PF,

Job summary

ETASHA Society is seeking a Volunteer Management Coordinator for its South Delhi location. This role reports to the Chief - Collaborations & M&E and is a full-time position with an immediate start.

The role involves managing volunteer engagement, sourcing volunteers from platforms and corporates, inducting volunteers, maintaining data, and producing monthly reports. Strong Hindi and English communication, Excel skills, and a customer-facing background are essential.

Qualifications

• Graduation with at least 2 years of customer-facing experience.
• Fluent Hindi and English communication.
• Proficiency in Excel and basic data handling.

Responsibilities

• Manage Volunteer engagement according to defined processes.
• Coordinate with Projects teams for their volunteer requirements.
• Source volunteers from platforms, corporates, and institutes based on needs.
• Induct and orient volunteers and interns to processes and ensure smooth operations.
• Maintain volunteer data and generate monthly reports.
• Coordinate with teams for work details, feedback and photos.
• Create appreciation letters and send to relevant people.
• Build and maintain relationships with volunteers and interns.
• Participate in volunteering events at various locations.

Skills

Communication Hindi & English

Excel

Data understanding

Teamwork & pleasant personality

Education

Graduation (minimum)

Tools

None

Job description

Job Title: Volunteer Management Coordinator
Location: South Delhi
Reporting To: Chief - Collaborations & M&E
Position Type: Full- Time
Time Frame: Immediate

Organization Overview

ETASHA Society is a non-profit organization dedicated to enabling economic and social empowerment of youth and women from marginalized communities through employability, entrepreneurship development, and livelihood support. Through innovative training models and community engagement, ETASHA works to create sustainable livelihood opportunities and promote inclusive growth.

About the Role

At ETASHA Society, we see volunteers as co‑creators of the transformation we work toward. Over the last two years alone, more than 700 volunteers have contributed their time and expertise, nearly half of them from corporate organisations, taking on roles that range from mentoring learners and delivering skill‑building sessions to strengthening the systems behind our programs. We see volunteering as a structured, mutually enriching partnership: volunteers bring fresh skills, perspectives, and energy into the lives of the youth, women, and adolescents we serve, while gaining first‑hand insight into grassroots impact and building their own interpersonal and professional capabilities in the process. We want that every contribution translates into real, lasting change for the communities we work with.

Key Responsibilities of the Volunteer Management Coordinator

• Manage Volunteer engagement as per defined processes.
• Coordinate with Projects teams for their volunteer requirement.
• Reach out to platforms, corporates & institutes to source relevant volunteers based on requirements.
• Induct and orient volunteers and interns to our processes and ensuring smooth operations.
• Maintain Volunteer data & generate monthly reports.
• Coordinate with teams for details of work done, feedback and Pictures.
• Create appreciation letters as part of closure of assignment and mail to relevant people.
• Build and maintain relationships with volunteers and interns.
• Participate in Volunteering events at various locations.

Qualifications & Experience

• Minimum Graduation with at least 2 years of experience in customer-facing work

Key Skills & Competencies

• Good communication skills in both Hindi and English
• Ability to work on Excel and understand data
• Focused, target-oriented, organised, confident
• Pleasing personality and team working skills

The remuneration will be around Rs. 25,000/-CTC per month. It will include PF, ESI and other benefits as per rules.