Voip Engineer - NOC

Movate; Chennai; On-site; INR 420,000 - 660,000; Full time

Job summary

Movate in Chennai is seeking an Advanced Operations Technician (AOT) to resolve carrier-related voice service issues and improve customer experience. You will analyze SIP data, manage escalations with telecom carriers, and collaborate across NOC and Engineering to implement lasting fixes.

The role requires 1–2 years in Technical Support or VoIP, familiarity with SIP/RTP, and experience with JIRA or Salesforce. Strong communication and analytical skills are essential.

Qualifications

• 1-2 years of experience in Technical Support, Telecommunications, NOC, or VoIP Support.
• Working knowledge of VoIP technologies, SIP, RTP, and inbound/outbound call flows.
• Experience with ticketing platforms such as JIRA, Salesforce, or similar tools.
• Ability to interpret SIP responses and troubleshoot voice service issues.
• Strong communication, analytical, and organizational skills.
• Experience working with telecom carriers or carrier operations is highly preferred.

Responsibilities

• Investigate and resolve carrier-related voice issues, including call completion and Caller ID concerns.
• Analyze SIP responses, call samples, PCAPs, and routing data to identify root causes.
• Manage carrier escalations and collaborate with NOC teams to resolve issues.
• Monitor ticket queues and ensure SLA compliance with proactive updates.
• Identify recurring trends and partner with Engineering for long-term fixes.

Skills

VoIP knowledge

SIP/RTP understanding

Carrier operations experience

Ticketing experience (JIRA/Salesforce)

SLA/comms/organization

Data analysis and troubleshooting

Tools

JIRA

Salesforce

Job description

Advanced Operations Technician (AOT) | VoIP & Carrier Operations

Are you passionate about VoIP, Telecommunications, Carrier Operations, and Technical Troubleshooting? We're looking for an Advanced Operations Technician (AOT) to join our Advanced Operations Support team and play a critical role in resolving carrier-related voice service issues while ensuring an exceptional customer experience.

• Investigate and resolve carrier-related voice issues, including inbound/outbound call completion, call quality, and Caller ID/CNAM concerns.
• Analyze SIP responses, call samples, PCAPs, and routing data to identify root causes and drive timely resolutions.
• Manage carrier escalations and collaborate with telecom carriers and NOC teams to resolve service-impacting issues.
• Monitor and manage ticket queues while ensuring SLA compliance and proactive customer communication.
• Identify recurring trends, highlight systemic issues, and partner with Engineering and Operations teams for long-term solutions.

What We're Looking For:

• 1-2 years of experience in Technical Support, Telecommunications, NOC, Network Operations, or VoIP Support.
• Working knowledge of VoIP technologies, SIP, RTP, and inbound/outbound call flows.
• Experience with ticketing platforms such as JIRA, Salesforce, or similar tools.
• Ability to interpret SIP responses and troubleshoot voice service issues.
• Strong communication, analytical, and organizational skills.
• Experience working with telecom carriers or carrier operations is highly preferred.

Location: Ambit IT Park, Ambattur, Chennai - 600058