Voice Process Executive

Talent Acquaintance; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

Talent Acquaintance in Gurugram seeks a capable technical support professional to assist customers via phone, email, or chat. You will troubleshoot complex issues, work with internal teams to boost knowledge and satisfaction, and maintain thorough product knowledge to resolve inquiries efficiently.

The ideal candidate exhibits strong technical understanding, excellent communication, and the ability to multitask in a fast-paced environment. Prior international BPO experience is preferred.

Qualifications

• Solid understanding of technical concepts and principles.
• Clear and effective communication with customers.
• Strong problem solving and analytical thinking.
• Ability to manage multiple tasks in a fast-paced setting.
• Comfort with using standard computer applications and software.
• Experience in international BPO environments is preferred.

Responsibilities

• Provide high-quality technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to improve product knowledge and satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Identify issues and escalate to senior management when necessary.
• Continuously update knowledge base articles to ensure accuracy.

Skills

Technical knowledge

Excellent communication

Problem solving

Multi-tasking

Proficiency with computers

International BPO experience

Job description

Roles and Responsibility

• Provide top-notch technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Identify and escape potential issues to senior management when necessary.
• Continuously update knowledge base articles to ensure accuracy and relevance.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in using computer applications and software.
• Strong analytical and troubleshooting skills.
• Experience working in an international BPO setting is preferred.