Voice & Accent Trainer | Communication Trainer | Voice Coach | V&A | 2-8 Years experience | Imm[...]

Top MNC; Pune City; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

An established industry player is seeking a dynamic Voice & Accent Trainer to enhance communication skills among new hires. With a flexible shift and the opportunity for immediate joining, this role involves conducting comprehensive training sessions focusing on English grammar, pronunciation, and effective feedback mechanisms. The ideal candidate will possess a strong understanding of English sounds and customer service principles. Join this innovative firm to make a significant impact on the communication capabilities of the workforce in a supportive and engaging environment.

Qualifications

• 2-8 years of experience in voice and accent training.
• Strong understanding of English grammar and pronunciation.

Responsibilities

• Conduct training on grammar and voice & accent for new hires.
• Provide feedback and conduct audits on communication skills.

Skills

Understanding of English grammar

Effective feedback provision

Training Needs Analysis

Knowledge of quarterly management

Root Cause Analysis

New Hire training

Email, call or chat audits

Customer service knowledge

Interpersonal skills

Knowledge of English sounds

Job description

Voice & Accent Trainer | Communication Trainer | Voice Coach | V&A | 2-8 Years experience | Immediate Joiners | Pune

Pune, Maharashtra, India

Job - Communication Coach/Voice and Accent Trainer

Years of experience: 2 - 8 Years

Notice Period: Immediate Joiner

Shift: Flexible includes night

Ready to work from office

Interview Mode: Virtual

Skills Required

• Understanding of English grammar – Parts of Speech, Subject Verb Agreement rules, and Articles.
• Ability to provide effective feedback to non-receptive resources.
• Experience in conducting Training Needs Analysis.
• Knowledge of quarterly management.
• Experience in conducting Root Cause Analysis using the 5 Why technique.
• Experience in conducting New Hire training on grammar and voice & accent.
• Experience in conducting email, call or chat audits, and knowledge of different feedback mechanisms (Sandwich model, GROW model, etc.).
• Strong knowledge of customer service, culture sensitization, first contact resolution, and interpersonal skills.
• No observable errors in grammar and pronunciations.
• Strong knowledge of English sounds (20 vowel and 24 consonant sounds) and ways to correct sound corruptions.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Customer Service

Industries

Business Consulting and Services