Voice & Accent Trainer

DigiTop Digital Transformation Consulting Services Pvt Ltd; Bengaluru; On-site; INR 1,00,000 - 4,50,000; Full time

Job summary

Join a dynamic and innovative company as a Subject Matter Expert in Soft Skills and Behavioral Training. In this exciting role, you will be responsible for training fresh graduates for customer-facing positions, designing engaging training content, and developing assessments to measure training effectiveness. Collaborate closely with operations to identify and address knowledge gaps, ensuring that both internal and external stakeholders' expectations are met. This position offers a fantastic opportunity to make a significant impact in the field of education and training while working in a supportive and growth-oriented environment.

Qualifications

• 7+ years of experience in Soft Skills and Behavioral Training.
• Strong communication skills and ability to design training content.

Responsibilities

• Provide training and upskilling for fresh graduates in customer-facing roles.
• Design assessments to evaluate training effectiveness and track performance.

Skills

Soft Skills Training

Behavioral Training

Communication Skills

Team Player

Deadline Orientation

Education

Any Graduate

Tools

MS Excel

Job description

Be among the first 25 applicants

Direct message the job poster from DigiTop Digital Transformation Consulting Services Pvt Ltd

|| Recruitment || Employee Relations || Employee Engagement

• Role is positioned as Subject matter expert for Soft Skills and Behavioral Training
• Key responsibility includes providing training and upskilling of resources hired as fresh graduates for working in customer facing roles
• Design and develop the training content
• Design and develop the regular assessments to understand the effectiveness of the training
• Track individual performance during and after the trainings and conduct refresher sessions on need basis
• Work closely with operations to address the key concern areas in operations arising from knowledge gaps
• Responsible for managing the expectations from Internal and External Stakeholders.

Required Profile/ Experience

• Experience in Soft Skills/ Behavioral Training
• Excellent spoken and written communication
• Good knowledge of MS Excel is mandatory
• Must be deadline oriented
• Excellent Team Player and Good Judgment Skills
• Qualification: Any Graduate

Experience: 7 yrs.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Education and Training

Industries

Information Services