VmWare L2 Support Engineer

Wipro Technologies; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Wipro Limited is seeking an experienced L2 VMware support engineer to lead daily Harman enterprise operations. You will monitor, troubleshoot, and implement emendations based on SOPs, coordinating with IT teams for effective incident resolution.

The role requires 5+ years of hands-on VMware experience, with strong knowledge of ESXi, vCenter, vMotion, and vRops. Familiarity with ITIL and enterprise backup/SAN storage is a plus.

Qualifications

• Minimum 5 years in VMware administration and L2/L3 support.
• Experience with incident management and change execution per SOPs.
• Familiarity with ITIL processes and service reviews.

Responsibilities

• Triaging and resolution of high priority incident tickets (P2) and P3 within SLAs.
• Log incidents, observe and root-cause observations for mitigation planning.
• Fulfil software/hardware/network service requests within agreed timelines.
• Monitor SLA timelines across ticket lifecycles and escalate as needed.
• Create and present change requests with rollback plans in approval meetings.
• Analyze incidents to support root-cause analysis and service improvements.
• Lead daily VMware operations for Harman enterprise as L2 support engineer.

Skills

VMware expertise

VMware ESXi

VMware vCenter

vROps

VMotion

Storage VMotion

SOP adherence

Incident analysis

ITIL familiarity

Data analysis & reporting

Tools

Esxi installation/configuration

Networking & storage

Content Library

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of this role is to resolve priority incident tickets and service requests while contributing to incident analysis, change request preparation, and continuous service improvement.

Areas of responsibility

Triaging and resolution of tickets- "Perform initial triage for high priority incident tickets (P2 tickets) which may have an impact across one or more processes and resolve priority incident (P3) tickets within defined SLAs.">

Create log of incidents and Document observations and related root causes, to support in evaluation of mitigation measures. "

Resolution of service Requests-Fulfil software/hardware/network service requests within agreed timeline, ensuring timely completion and adherence to SLAs while maintaining quality and accuracy in request handling.

SLA Monitoring-Monitor SLA timelines for entire lifecycle of high priority incident tickets (P2 tickets). Escalate as needed and participate in weekly or monthly service review meetings with clients and internal teams.

Change request execution- "Create change requests as per the priority of the incident tickets in adherence with the defined guidelines.">

Present changes for approval with rollback plans in change approval meetings. Execute approved changes and document post-implementation outcomes."

Incident Analysis-"Analyse nature of incidents to support root cause analysis and related service improvement plans.">

Contribute towards development of mitigation action to reduce repeat incidents, by identifying patterns of issues noted."

Position Description:

Lead the daily operations on VMware for the Harman enterprise as L2 support engineer, monitoring observation and react with emendations based on SOP, work with other IT teams for troubleshooting.

Minimum Work Experience: 5 years

Position Requirements:

• Working experience installation & configuration of esxi
• Working Experience on Virtual machine creation.
• Working Experience on snapshot creation and deletion.
• Experience with VMware networking, VMware storage and permission management.
• Knowledge on Content Library.
• Working Experience on vmotion, Storage vmotion.
• Creating a standard and distributed network port groups.
• Knowledge on vRops.
• Monitoring the alerts from vCenter and vRops.
• Knowledge on vCenter architecture.
• Work experience in raising the case with HP/Dell/Cisco.
• Working experience in remote management of hardware.
• Knowledge on any OS/VMware products is add on.
• Familiar with any enterprise backup software according to SOP documents
• Familiar with any enterprise SAN storage

Preferred Skills:

• Advanced level technical skillset
• Experience with analyzing data and preparing reports
• Familiarity with ITIL

Mandatory Skills: Storage Virtualization.Experience: 3-5 Years.

We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Information at a Glance

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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.