ADMINISTRATOR L3(CONTRACT)

Wipro Technologies; Chennai District; On-site; INR 1,138,000 - 1,540,000; Full time

Job summary

Wipro Limited in Chennai seeks an experienced Windows Server Admin with strong Citrix and AD management skills to resolve priority incidents and support change requests.

You will triage high-priority tickets, document root causes, and collaborate with teams for improvement while ensuring SLAs. The role includes AD domain operations, server backups, and patch management in a complex server environment.

Qualifications

• Advanced Active Directory skills including GPOs, building, and upgrading domains.
• Strong knowledge of Windows Server administration and LDAP services.
• Experience with patch management and server hardening.

Responsibilities

• Triaging and resolution of high priority incident tickets within SLAs.
• Create incident logs and document root causes for mitigation planning.
• Execute change requests with rollback plans and document outcomes.
• Manage and monitor domain controllers, AD replication, and security policies.
• Provide support for Windows servers, Citrix, VMware, and related infrastructure.

Skills

Active Directory

Citrix

VMware

Tools

VMware ESX

Nutanix

Citrix XenApp

Azure StorSimple

Citrix NetScaler

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of this role is to resolve priority incident tickets and service requests while contributing to incident analysis, change request preparation, and continuous service improvement.

Areas of responsibility

Triaging and resolution of tickets-"Perform initial triage for high priority incident tickets (P2 tickets) which may have an impact across one or more processes and resolve priority incident (P3) tickets within defined SLAs.

Create log of incidents and Document observations and related root causes, to support in evaluation of mitigation measures. ""

Resolution of service Requests-Fulfil software/hardware/network service requests within agreed timeline, ensuring timely completion and adherence to SLAs while maintaining quality and accuracy in request handling.

SLA Monitoring-Monitor SLA timelines for entire lifecycle of high priority incident tickets (P2 tickets). Escalate as needed and participate in weekly or monthly service review meetings with clients and internal teams.

Change request execution-"Create change requests as per the priority of the incident tickets in adherence with the defined guidelines.

Present changes for approval with rollback plans in change approval meetings. Execute approved changes and document post-implementation outcomes."

Incident Analysis-"Analyse nature of incidents to support root cause analysis and related service improvement plans.

Contribute towards development of mitigation action to reduce repeat incidents, by identifying patterns of issues noted."

Rate :- 120K/M

exp :- 8+ years

Primary – Windows and Citrix.

Secondary – Vmware

Location – Only Chennai

Band: B2/B3.

Key responsibilities

• Advanced Active Directory skills including GPOs, building, and upgrading domains, forests, RODC server core, site topology, domain & trust, LDAP integration with apps, security/delegation control, TCP/IP, DNS, DHCP, Schema update and certificate trust.
• Adding and removing domain controllers.
• Managing and monitoring replication.
• Ensuring the proper assignment and configuration of operations master roles.
• Performing regular backups of the directory database.
• Configuring forest-wide Lightweight Directory Access Protocol (LDAP) settings.
• Managing domain and domain controller security policies.
• Install, configure, and troubleshoot Microsoft servers.
• Install, configure, and troubleshoot standard hardware and firmware (currently IBM)
• Provide support for server backup & monitoring.
• Provide support for File/Print/Anti-virus servers.
• Coordinate with business units and IT staff in regions proposals for upgrade and or implementation of new technologies/services as well as procurement of hardware and software
• Participate in patch management for Windows servers.
• Strong knowledge of Active Directory Management including user management, GPOs, building and upgrading domains & forests.
• In-depth knowledge of Windows OS internals, registries, permissions
• Familiarity with performance analysis using performance monitoring.
• Good knowledge of TCP/IP networking and protocols (DNS, ICMP, SMB, SSL/TLS, etc.)
• VMware ESX 6.5 administration & management 19) Nutanix administration & management
• Citrix XenApp Servers administration & management
• AWS Servers administration & management

Technical Skills Must Have

• Active Directory
• Citrix

Technical Skills good to Have

• Nutanix
• Talon

Rate :- 120K/M

exp :- 8+ years

Primary – Windows and Citrix.

Secondary – Vmware

Location – Only Chennai

Band: B2/B3.

Key responsibilities

• Advanced Active Directory skills including GPOs, building, and upgrading domains, forests, RODC server core, site topology, domain & trust, LDAP integration with apps, security/delegation control, TCP/IP, DNS, DHCP, Schema update and certificate trust.
• Adding and removing domain controllers.
• Managing and monitoring replication.
• Ensuring the proper assignment and configuration of operations master roles.
• Performing regular backups of the directory database.
• Configuring forest-wide Lightweight Directory Access Protocol (LDAP) settings.
• Managing domain and domain controller security policies.
• Install, configure, and troubleshoot Microsoft servers.
• Install, configure, and troubleshoot standard hardware and firmware (currently IBM)
• Provide support for server backup & monitoring.
• Provide support for File/Print/Anti-virus servers.
• Coordinate with business units and IT staff in regions proposals for upgrade and or implementation of new technologies/services as well as procurement of hardware and software
• Participate in patch management for Windows servers.
• Strong knowledge of Active Directory Management including user management, GPOs, building and upgrading domains & forests.
• In-depth knowledge of Windows OS internals, registries, permissions
• Familiarity with performance analysis using performance monitoring.
• Good knowledge of TCP/IP networking and protocols (DNS, ICMP, SMB, SSL/TLS, etc.)
• VMware ESX 6.5 administration & management 19) Nutanix administration & management
• Azure & StorSimple administration & management
• Aspera File transfer administration & management
• Talon Servers administration & management
• Citrix XenApp Servers administration & management
• AWS Servers administration & management
• Citrix NetScaler (Load Balancer) administration & management

• Active Directory
• Virtualization
• Citrix

• Nutanix
• Azure & StorSimple
• Talon

Mandatory Skills: Windows Server Admin.Experience: 3-5 Years.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

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