vmedulife Software Looking for Customer Support Executive – Pune at Pune, Maharashtra, India

vmedulife Software; Pune City; On-site; INR 3,00,000 - 5,00,000; Full time

Job summary

Join a dynamic and growing company that specializes in integrated cloud LMS software as a Customer Support Executive. In this role, you will engage with key customers, build trusting relationships, and ensure maximum client satisfaction through effective communication and problem-solving. This position offers a unique opportunity to work in a collaborative environment where your contributions are valued. With a strong focus on employee development and training, you will have the chance to advance your career while making a significant impact on our clients' experiences. If you are passionate about customer service and eager to learn, this is the perfect opportunity for you.

Benefits

Employee Provident Fund

Employee Training

Health Insurance

Flexible working hours

Qualifications

• Minimum 6 months of experience in customer support required.
• Effective communication skills in Hindi and English are mandatory.

Responsibilities

• Handle client complaints and provide appropriate solutions.
• Develop in-depth knowledge of products and services.

Skills

Effective communication

Customer support

Problem-solving

Excel

Word

Professionalism

Education

Any Graduate

Tools

Excel

Word

Job description

About Vmedulife Software

Vmedulife Software is providing integrated cloud LMS software used by millions of users. We have built great software and excellent client services.

Now for further achievements, we are looking for more team members who are self-driven, skilled, and excited to join the Vmedulife team soon. Come to work in a growing company that offers great benefits with opportunities to advance and learn.

We are looking for an experienced Customer Support Executive to be responsible for engaging with key customers by building and preserving trusting relationships. You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.

Responsibilities

• Handle client complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Take the extra mile efforts to engage customers through open and interactive communication.
• Identify and assess customers' needs to achieve satisfaction.
• Resolve product or service problems by clarifying the client’s complaint.
• Develop in-depth knowledge of products and services to provide accurate, valid, and complete information by using the right methods/tools.
• Manage incoming phone calls, continually meeting or exceeding daily and monthly targets.
• Establish a positive rapport with all clients and customers in person.

Requirements

• Demonstrates effective, clear, and professional written and oral communication.
• Excellent Hindi and English communication skills are mandatory.
• Maintains composure and patience with customers.
• A strong sense of professionalism and discretion is required.
• Be familiar and have a working knowledge of Excel and Word.
• Qualification: Any Graduate.
• Minimum 6 months of experience in customer support.

Work Location

2nd Floor, EFC Business Centre,
Hinjewadi Rajiv Gandhi Infotech Park,
Hinjawadi, Pune,
Maharashtra 411057

Benefits

• Employee Provident Fund and ESIC.
• Employee Training.

Note: Designation and CTC will be as per market standards and based on your total experience in the IT industry.