virtual relationship manager- Team Lead

ACURA SOLUTIONS LTD; Mumbai; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

ACURA SOLUTIONS LTD in Mumbai seeks an experienced banking professional to lead a VRM team focused on CASA, FD, and cross-sell initiatives. You will mentor staff, set targets, and ensure consistent performance.

The role emphasizes relationship building, portfolio health, and timely MIS-based insights. You will resolve complex client issues, manage high-net-worth escalations, and drive revenue growth across retail banking products.

Qualifications

• Bachelor's degree required; Master's degree or MBA (Finance/Marketing) is highly preferred.
• Typically 4–8 years in banking or financial services, with 1–2 years in leadership or team handling.

Responsibilities

• Lead, mentor, and motivate a VRM team to meet CASA, FD, and cross-sell targets.
• Drive portfolio growth and deepen client relationships while reducing churn.
• Monitor KPIs using MIS reporting, focusing on revenue, resolution, and portfolio health.
• Handle complex customer or high-net-worth escalations and resolutions.

Skills

Team leadership

Client relationship

Communication

Analytical skills

MIS reporting

Education

Bachelor's degree

MBA in Finance/Marketing

Job description

Core Responsibilities

• Team Leadership: Managing, mentoring, and motivating a team of VRMs to hit targets for CASA (Current Account Savings Account), FD (Fixed Deposit), and cross-sell products.
• Portfolio Oversight: Driving the team to deepen client relationships, increase the product holdings per client, and prevent customer churn. [1]
• Performance Monitoring: Tracking key performance indicators (KPIs) like revenue generation, first-call resolution, and overall portfolio health using Management Information System (MIS) reporting. [1, 2]
• Customer Escalation: Stepping in to resolve complex customer issues or high-net-worth client escalations. [1]

Qualifications Experience

Experience: Typically 4 to 8 years in the banking or financial services industry, with at least 1-2 years in a team handling or leadership capacity. [1]

Education: Bachelor's degree required; Master's degree or MBA (Finance/Marketing) is highly preferred. [1, 2]

Skills: Strong understanding of retail liability/asset products, exceptional team management skills, excellent communication, and analytical abilities.