Open Positions

Opswat; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Opswat, located in Bengaluru, India, is searching for a Tier 2 Technical Support Engineer to join our Customer Support team. The role emphasizes diagnosing and resolving complex technical issues to ensure customer satisfaction. Candidates will interact with customers and contribute to Opswat's rapid growth.

You'll be responsible for managing escalated issues from tier 1 support, acting as a trusted technical advisor, and ensuring effective communication with enterprise clients. A strong background in cybersecurity and system administration is essential.

Qualifications

• Ability to diagnose and resolve complex technical issues.
• Strong communication skills for customer interaction.
• Experience in cybersecurity and SOC environments.

Responsibilities

• Diagnose and resolve escalated technical issues from tier 1 support.
• Act as a trusted advisor to enterprise customers.
• Manage support tickets and contribute to documentation.

Skills

Technical troubleshooting

Customer support

Cybersecurity expertise

Communication skills

Project management

Education

Relevant Technical Degree

Tools

SOC environments

Cloud services

Networking technologies

Job description

Overview

OPSWAT is now searching for Tier 2 Technical Support Engineer to join our Customer Support team. The role focuses on diagnosing and resolving complex technical issues and escalated issues from tier 1 support and ensuring customer satisfaction through timely responses. We are looking for an energetic and motivated person who likes interacting with customers, tinkering with software, learning about new technologies, and “doing what it takes,” to contribute to OPSWAT’s quick growth.

Responsibilities

• The Senior Professional Services Engineer will play a key role in delivering OPSWAT solutions to customers, providing ongoing managed services, and operating as a trusted technical advisor. This individual must bring strong cybersecurity expertise, deep experience in SOC environments, and hands-on skills across system administration, cloud, networking (IT & OT), and operational security workflows. This is a customer-facing role requiring excellent communication, strong project management capabilities, and the ability to lead complex deployments, run SOC operations, and deliver ongoing monitoring, analysis, and remediation services.
• As a Technical Account Manager TAM, you are the trusted technical partner for OPSWAT\'s enterprise customers; owning the post-sales relationship for accounts running mission-critical workloads on our platforms. You combine deep product expertise with strategic advisory: guiding deployments, optimizing security posture, and ensuring our customers extract maximum value from their OPSWAT investment.
• You will work across geographies and timezones, partnering with Fortune 500 enterprises, national CERTs, and operators of critical infrastructure.
• We are looking for an Associate Support Engineer to join our OPSWAT Level 1 technical support team and assist customers in troubleshooting and resolving technical issues efficiently. This role involves managing support tickets, providing real-time assistance, and contributing to knowledge base documentation to improve customer experience.

Locations

The position will be based in Taipei, Taiwan. OPSWAT is seeking an Accounts Payable Specialist based in Ho Chi Minh City, Vietnam. This role is primarily responsible for the recording and processing of payments for US and international markets. The Accounts Payable Specialist will report to the AP & Procurement Associate Manager and will prioritize initiatives to ensure delivery of key business objectives. In addition to core AP responsibilities, this role provides occasional support to the procurement function on tasks assigned.

Program and Other Initiatives

Procurement Support: On an as-needed basis and as directed by the AP & Procurement Associate Manager, this role may also assist with:

OPSWAT is on a mission to protect the world’s most critical infrastructure. As a U.S.-based cybersecurity leader, we’re expanding our R&D footprint in Hungary — and we’re looking for a CIP Lab Intern to join our team in Veszprém. As part of our cybersecurity-focused company, you will play a key role in maintaining and improving our product demonstration environment used for showcasing and validating solutions designed to protect critical infrastructure from cyber threats.

Cybersecurity Graduate Fellowship Program - 2026

General & Administration

Vietnam

Program Details

This immersive and hands-on program provides a unique opportunity for graduate students to study and mitigate real-world cybersecurity vulnerabilities affecting critical infrastructure systems.

As a participant, you will:

What We Offer

What we need from you, location specifics, and a summary of ongoing programs and roles are described across multiple regions, including Vietnam, the United States, Europe, and Asia-Pacific.

Notes

There are multiple job postings across regions (e.g., United Kingdom, United States, Vietnam, Italy, Japan, India, Israel, Canada). The descriptions include roles such as Director of AI Strategy & Transformation, Senior Counsel, Product Management, Regional Sales Manager, Solution Engineer, and many others. The content contains several references to internal centers, offices, and project descriptions related to OPSWAT\'s global operations.

Expiry status: No explicit closing statement detected in the text; no clear indication that the role is closed. IsExpired = false.