Video Streaming Support Engineer

Persistent Systems; Pune District; Hybrid; INR 900,000 - 1,200,000; Full time

Benefits offered by this job

Hybrid work with flexible hours

Learning & development opportunities

Long Service awards

Insurance: group term life, personal事故

Job summary

Persistent Systems is seeking a Video Streaming Support Engineer (L2) to provide second-line support for IBM Video Streaming platforms, ensuring smooth live events and on-demand playback. You will troubleshoot RTMP ingest, HLS playback, ABR delivery, and access controls while collaborating with internal teams and IBM support.

You will manage streaming channels, embeddings, and captions, and contribute to runbooks and knowledge bases. Hybrid work and growth opportunities are offered.

Qualifications

• 4+ years of experience in video streaming support or platform operations.
• Experience troubleshooting RTMP ingest, HLS playback, ABR, and latency issues.
• Familiarity with SSO/SAML authentication and secure content delivery.
• Experience with REST APIs and web-based video integrations.
• Hands-on with streaming encoders and video encoding tools.

Responsibilities

• Provide L2 support for IBM Video Streaming platforms, covering live and on-demand channels.
• Troubleshoot live ingest issues, RTMP, encoders, and source connectivity.
• Resolve video playback issues including buffering, ABR, and latency.
• Manage streaming channels, viewer permissions, and access controls.
• Configure SSO/SAML authentication and secure content access.
• Diagnose player, embed, and CDN issues affecting content delivery.
• Assist users with captions, analytics, and platform usage queries.
• Monitor live events and provide real-time support during broadcasts.
• Create and update operational runbooks and knowledge-base articles.
• Coordinate with L3 and IBM support for escalations.

Skills

RTMP

HLS

ABR streaming

OBS Studio

Wirecast

SAML/SSO

REST APIs

CDN

Troubleshooting

Tools

OBS Studio

Wirecast

Job description

We are seeking a Video Streaming Support Engineer (L2 Support)to provide second-line support for IBM Video Streaming (Watson Media) platforms supporting live and on-demand video services. The role involves ensuring seamless delivery of live events, troubleshooting streaming and playback issues, managing secure content access, and supporting event-day operations. You will work closely with internal teams, customers, and third-party vendors to maintain high platform availability and exceptional user experience across live broadcasts and VOD content.

• Experience: 4 to 8 Years
• Job Type: Full-Time Employment

What You'll Do:

• Provide L2 support for IBM Video Streaming (Watson Media) platforms, including live and on-demand channels.
• Troubleshoot and resolve live event ingest issues related to RTMP streams, encoders, and source connectivity.
• Investigate and resolve video playback issues involving HLS streaming, adaptive bitrate delivery, buffering, latency, and quality degradation.
• Support setup and management of streaming channels, viewer permissions, and access controls.
• Configure and troubleshoot SSO/SAML-based authentication and secure content access.
• Diagnose and resolve player, embed, and CDN-related issues impacting content delivery and user experience.
• Assist users with captions, analytics reporting, and platform usage queries.
• Monitor live events and provide real-time support during critical broadcasts.
• Create, maintain, and enhance operational documentation, runbooks, and knowledge-base articles.
• Coordinate with L3 support teams and IBM support for complex technical issues and product escalations.
• Follow ITIL-based incident, problem, and change management processes to ensure timely issue resolution.

Expertise You'll Bring:

• 3+ years of experience in video streaming, media delivery, technical support, or platform operations.
• Strong understanding of streaming technologies including RTMP, HLS, adaptive bitrate (ABR) streaming, encoding, and content delivery workflows.
• Hands-on experience with video encoding tools such as OBS Studio, Wirecast, or similar streaming encoders.
• Knowledge of CDN concepts, content distribution, caching, and video delivery performance optimization.
• Experience with SSO/SAML authentication, user access management, and secure content delivery.
• Familiarity with REST APIs, troubleshooting API integrations, and analyzing request/response data.
• Basic understanding of HTML embed codes, video player configurations, and web-based integrations.
• Strong troubleshooting and root-cause analysis skills for live event and streaming-related incidents.
• Experience working within ITIL-based support environments and handling incident escalations.
• Excellent communication skills and ability to work effectively during high-priority live event support scenarios.
• Exposure to cloud-based media platforms and video analytics solutions will be an added advantage.
• Competitive salary and benefits package
• Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We support hybrid work and flexible hours to fit diverse lifestyles.
• Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”