Vichara - System Administrator - IT Infrastructure

Vichara Technologies, Inc.; Hyderabad; On-site; INR 2,200,000 - 3,000,000; Full time

Job summary

Vichara Technologies, Inc. is seeking an experienced System Administrator/Engineer to manage and support enterprise IT infrastructure. The role requires hands-on expertise in VMware, Windows and Linux administration, and proficient storage/backup operations including NetApp and Avamar.

You will monitor systems, troubleshoot issues, perform patching with SCCM, manage Citrix, and support Azure AD, SharePoint and Power BI. Limited to night shifts on a rotational basis per business needs.

Qualifications

• 7–11 years of system administration or IT infrastructure support.
• Hands-on VMware virtualization experience.
• Strong Windows Server and Linux administration knowledge.
• Experience with NetApp and Avamar storage/backup.

Responsibilities

• Administer and support enterprise infrastructure including VMware, Windows Server, and Linux.
• Monitor performance, troubleshoot issues, ensure day-to-day operations.
• Manage storage and backup environments (NetApp, Avamar).
• Perform Windows patching and upgrades using SCCM.
• Support Citrix infrastructure and perform upgrades/troubleshooting.
• Monitor FTP, Azure AD, SharePoint, and Power BI environments.
• Handle incident management and service requests.
• Maintain documentation and runbooks.
• Collaborate with global IT teams for availability and resolution.
• Participate in rotational/night shifts.

Job description

Job Description:

About The Role

We are looking for an experienced System Administrator / Engineer to manage, support and maintain enterprise IT infrastructure environments. The ideal candidate should have strong hands‑on experience in VMware, Windows/Linux administration, storage and backup solutions, along with infrastructure monitoring and troubleshooting.

Key Responsibilities

• Administer and support enterprise infrastructure, including VMware virtualization, Windows Server and Linux environments.
• Monitor system performance, troubleshoot infrastructure issues and ensure smooth day‑to‑day operations.
• Manage storage and backup environments, including NetApp and Avamar.
• Perform Windows Server administration, system patching and upgrades using relevant tools such as SCCM.
• Support Citrix infrastructure and handle upgrades, configuration and troubleshooting.
• Monitor and maintain FTP, Azure Active Directory, SharePoint and Power BI environments.
• Handle incident management, problem resolution and infrastructure‑related service requests.
• Maintain technical documentation, system configurations and operational procedures.
• Collaborate with global IT teams to ensure infrastructure availability and timely issue resolution.
• Participate in rotational/night shifts as per business requirements.

Required Skills & Qualifications

• 7 - 11 years of experience in System Administration or IT Infrastructure Support.
• Strong hands‑on experience with VMware virtualization.
• Good knowledge of Windows Server and Linux administration.
• Experience in storage and backup technologies, preferably NetApp and Avamar.
• Knowledge of Windows patching and SCCM.
• Experience with Citrix administration and troubleshooting.
• Familiarity with Azure Active Directory, FTP, SharePoint and Power BI.
• Strong troubleshooting, incident management and problem‑solving skills.
• Knowledge of ITIL processes and ticketing systems.
• Good communication and coordination skills to work with global teams.

Preferred Skills

• Experience supporting enterprise or financial services infrastructure.
• Knowledge of PowerShell or Bash scripting.
• Experience with infrastructure monitoring and performance Candidates should be comfortable working in rotational/night shifts.