Vice President - Marketing

NetCom Learning; Hyderabad; On-site; INR 9,00,000 - 12,00,000; Full time

Job summary

A leading BPO company in Hyderabad is looking for candidates for a customer support role. Responsibilities include communicating with clients through calls and emails, ensuring smooth operations, and assisting with customer queries. Candidates must have their own laptop and a stable internet connection. Note: Rotational shifts include weekends and adjustments based on operations.

Qualifications

• Candidates must have relevant skills and interests.
• Must possess a laptop with a stable internet connection.

Responsibilities

• Work closely with customers and the support team.
• Ensure flawless execution of support tasks.
• Respond to customer queries through various channels.

Skills

Customer support communication

Verbal communication

Written communication

Job description

MFS Solutions is a renowned company specializing in business process outsourcing (BPO). Our BPO services are designed to help businesses streamline their operations, reduce costs, and enhance overall efficiency. We take a client-centric approach, engaging closely with our clients to fully comprehend their unique requirements.

At MFS Solutions, we offer excellent growth opportunities and exposure for individuals embarking on their professional careers after completing their studies. Our employees gain valuable insights into the various functions of an organization and have the opportunity to interact with colleagues across different departments.

Job Responsibilities

Day-to-day responsibilities include:

• Work closely with our customers as well as other members of the customer support team
• Communicate with the sales, technical, and product teams to ensure flawless execution of this support
• Maintain superb verbal and written communication and handle a variety of tasks and projects at once
• Execute daily customer support operations, including responding to customer queries and following up on reported issues with internal teams
• Communicate with customers via call, real-time online chat, web tickets, and email
• Replicate reported customer issues and provide details for the escalation

Work Schedule

Note:

• Weekends are working, you will be getting one week off (rotational) per week on the weekdays
• Shifts are rotational and 8 PM to 3 AM is the last shift, shifts might change weekly
• Office timing will be 12pm to 9pm
• 9 hours working with a 1-hour break and sometimes stretching for some time
• It's a combination of both calling and email support where you will have to call the customer and merchants for a better understanding
• You will not be entitled to any leave for the first three months unless there is an extreme emergency

Who can apply

Only those candidates can apply who:

• Have relevant skills and interests
• Have their own laptop, with a proper stable internet connection