Vice President 1

ExlService Holdings, Inc.; Dadri; On-site; INR 2,500,000 - 5,000,000; Full time

Job summary

EXL Talent Acquisition Team seeks a senior leader for Customer Care Non-Voice-Back-End/Non Voice Transaction Processing Complex in Dadri, Uttar Pradesh. The role requires 15+ years of experience and a track record of driving strategic initiatives and operational rigor.

You will provide executive leadership, set governance, and steer transformation to meet client objectives. You will lead with a focus on SLA achievement, client service orientation, and building robust relationships with offshore

Qualifications

• Extensive experience in a senior leadership role within the relevant industry

Responsibilities

• Provide executive leadership and drive organizational growth through strategic initiatives.
• Encourage innovation and creativity and at the same time institutionalize processes and systems to ensure compliance to processes and procedures
• Leadership to inculcate operational rigor ensuring a high level of SLA achievement and client service orientation.
• Regular review of operations performance, financial performance and attrition and esat performance and leading the development and execution of action plans.
• Bringing-in and nurture talent at the leadership level, & ensuring and implementing a succession plan for all direct reports.
• Attend all Business Reviews and own action plans.
• Establish and maintain a personal relationship with all clients with capability to influence decision-making at the client end.
• Partner with client offshore services organization to implement best practices and align actions to meet client objectives

Job description

• Job Role Customer Care Non-Voice-Back-End/Non Voice Transaction Processing Complex
• Experience (In Years) 15+

Job Description

Provide executive leadership and drive organizational growth through strategic initiatives.

Responsibilities

Encourage innovation and creativity and at the same time institutionalize processes and systems to ensure compliance to processes and procedures

Leadership to inculcate operational rigor ensuring a high level of SLA achievement and client service orientation.

Regular review of operations performance, financial performance and attrition and esat performance and leading the development and execution of action plans.

Bringing-in and nurture talent at the leadership level, & ensuring and implementing a succession plan for all direct reports.

Attend all Business Reviews and own action plans.

Establish and maintain a personal relationship with all clients with capability to influence decision-making at the client end.

Partner with client offshore services organization to implement best practices and align actions to meet client objectives

Qualifications

Extensive experience in a senior leadership role within the relevant industry

Required Skills

• Communication Planning and Strategy Development
• Computer-based Applications and Computer Operations