Veritas Technologies Looking for Sr Tech. Support Engineer (IA-Windows) at Pune, Maharashtra

Outworks Solutions Private Limited; Pune City; On-site; INR 6,00,000 - 12,00,000; Full time

Job summary

Join a forward-thinking company where you can leverage your technical expertise in a dynamic environment. As a trusted advisor, you will provide top-notch support to global enterprise clients, tackling complex issues related to Veritas Information Availability Products. Your role will involve troubleshooting, collaborating with diverse teams, and contributing to a knowledge base that enhances service efficiency. This is an exciting opportunity to grow your skills in a supportive atmosphere that values uniqueness and inclusivity. If you are passionate about technology and customer success, this role is perfect for you.

Benefits

Volunteer Opportunities

Diversity and Inclusion Initiatives

Professional Development

Flexible Working Hours

Qualifications

• 3+ years of experience troubleshooting applications in enterprise environments.
• Hands-on experience with UNIX/Linux and storage technologies.

Responsibilities

• Provide technical support to Global Enterprise level Customers.
• Analyze and resolve issues in complex enterprise environments.
• Develop documentation to drive faster issue resolution.

Skills

Technical Support

Operating Systems (UNIX, LINUX)

Customer Support

Troubleshooting

Networking Fundamentals (TCP/IP, DNS, DHCP)

Virtualization Technologies (VMWare, KVM)

Basic Scripting (Perl, Bash)

Storage Technologies (SAN/NAS)

High Availability Technologies

Analytical Skills

Education

Graduate/Post Graduate

Tools

Call Tracking System

Performance Monitoring Tools

OS Debugging Tools

Job description

About VERITAS

Veritas solves what no one else can. With an industry-leading product portfolio, we offer proven, modern, and integrated technology that brings together availability, protection, and insights. Our Veritas Enterprise Data Services Platform addresses current and future data issues end-to-end – keeping mission-critical workloads highly available, protecting data everywhere, and providing insights to optimize costs and maintain regulatory readiness.

Veritas supports 500+ data sources, 150+ storage targets, 50+ clouds, and any deployment model imaginable. We serve 99% of the Fortune 100, 90% of the Fortune 500, and are the market leader in Software-defined Storage, Data Protection, and Archiving.

Veritas Customer Success is responsible for ensuring that Veritas’ customers are successfully exceeding the value of their investment in Veritas solutions and coordinating the company focus on the end-to-end customer relationship. Customer Success includes customer support and care, professional and business critical services, and renewal sales.

Veritas is currently looking for motivated individuals who not only do but are also leaders who influence change and make a difference. The team is always looking for passionate, dedicated individuals who are self-motivated in their work and careers.

What you will be doing:
• Act as a trusted advisor by providing technical support to Global Enterprise level Customers and Partners on Veritas Information Availability Products (Storage Foundation Suite)
• Research on a wide array of technical subjects such as Operating Systems, Infrastructural Technologies and Veritas Software Products
• Apply specialized knowledge, analytical practices and procedures to analyze, diagnose and resolve issues in unique and often complex enterprise environments
• Effectively communicate procedural and technical issues to internal and external customers/stakeholders in an enterprise environment
• Participate and possibly lead conference calls with customers and 3rd party Teams/Vendors
• Assess when it is necessary to engage or escalate to senior resources to resolve complex issues
• Manage own schedule of cases, which includes determining priority levels and negotiating and setting expectations with customers
• Develop documentation and the Technical Support Knowledge Base to reduce troubleshooting time and drive faster issue resolution
• Engage in on-going training and departmental development, along with self-learnings
• Work toward becoming subject matter expert in a particular area or areas
• Determine which technical tool(s) and tests are to be used

What skills, experience and education you need as a team member to succeed:
• Graduates / Post Graduates
• 3+ years of working knowledge and experience troubleshooting applications and platform faults in Enterprise environments
• Customer support experience at an enterprise level and corporate environment is desired
• Dealing with customer issues over the telephone on a daily basis using a call tracking system
• Providing feedback to customers on their issues as they are progressed
• Ensuring customer satisfaction by providing a professional service and swift resolution to all customer issues.
• Recreating problems in house and providing evidence where bug fixes are required.
• Accustomed to conducting research to find answers to questions and solutions to problems from various sources
• Understanding of support escalation matrices and leverage the same as required
• Essential Hands on experience across the following core technologies:
• Operating Systems – UNIX (Solaris/AIX/HP-UX), LINUX (RedHat/SuSE)
• Good knowledge of OS administration, Patch & Package Management & OS specific debugging tools.
• Experience with logical volume management (LVM) & Volume Manager concepts.
• SAN/NAS – experience in storage technologies, Storage Topologies, & RAID concepts.
• Multipathing concepts (MPxIO, Powerpath, HDLM)
• Basic knowledge on Core & Crash dump Analysis.
• Performance monitoring & troubleshooting tools.
• Networking Fundamentals: TCP/IP, DNS, DHCP, NFS.
• Working knowledge in one or more of the following technologies:
• Cross platform server environments and Server Hardware
• Knowledge on virtualization technologies: VMWare, Zones/LDOMS, KVM, HACMP
• Disk arrays such as EMC Storage, Hitachi, Sun Storage.
• Knowledge of replication and disaster recovery solutions.
• High Availability Technologies and Clustering concepts.
• Experience in Basic Scripting (Perl & Bash)
• Industry standard certifications: Solaris 10/11, Linux (RedHat/SuSE), IBM AIX, HP-UX
• Exceptional verbal and written communication skills
• Strong analytical and troubleshooting skills
• Proven capability to own, drive and take responsibility
• Ability to multitask, prioritize, and work well under pressure
• Team Player: Ability to work and collaborate in a Team environment
• Experience of working in a pressurized support environment

At Veritas, we care about the causes close to your heart and enable you to volunteer, donate, and do good. We also value uniqueness and know that a more diverse and inclusive workforce makes a winning team, so come as you are! Interested? Then apply and find out more about #TeamVTAS!