Vendor Performance Manager

Diageo España SA; Bengaluru; On-site; INR 17,208,000 - 22,945,000; Full time

Job summary

Diageo is seeking a Vendor Performance Manager at L5A to lead the governance and performance of IT service vendors across the GBS portfolio. You will drive SLA/KPI adherence, service quality, and continual service improvement with cross-functional teams.

You will partner with Governance, Finance, Procurement and suppliers to deliver reliable IT services, reporting insights and ensuring robust governance across Diageo’s technology landscape.

Qualifications

• Experience in managing IT service vendors and governance.

Responsibilities

• Service Quality & Compliance
• Service Level Management (SLM)
• Continual Service Improvement (CSI)
• Operational Reporting & Insights

Job description

Role - Vendor Performance Manager Level - L5A

About the Function: Digital & Technology (D&T) is transforming how Diageo works, from how we source ingredients to how we connect with customers and consumers around the world. This is where data, technology and creativity come together to solve real business challenges and unlock new opportunities. Whether it’s building platforms, using data to drive decisions or shaping digital experiences, the work here has tangible impact across every part of our business. You’ll be part of a team that’s constantly learning, experimenting and pushing boundaries, with the freedom to explore new ideas and the support to turn them into reality.

About the role: Diageo has outsourced a significant portion of its IT services across the GBS portfolio. Historically, vendor management has been decentralized across Value Streams, leading to inconsistent processes, fragmented governance, and limited visibility of overall service performance. As Diageo consolidates and streamlines its outsourced service providers, this role will be central to operating a robust and consistent IT Service Delivery capability. The position will ensure strong operational governance, measurable performance improvement, and delivery of high-quality, reliable IT services across the enterprise.

Role Purpose

The role is responsible for ensuring consistent, high-quality IT services through effective oversight of key AMS and Infrastructure vendors. The role drives performance management, adherence to SLAs and KPIs, and continuous service improvement across Diageo’s technology landscape. The role works closely with Governance, Finance, Procurement, Service Owners, and strategic suppliers to ensure:

• Service Quality & Compliance
• Service Level Management (SLM)
• Continual Service Improvement (CSI)
• Operational Reporting & Insights

Qualifications & Experience Required

Knowledge Abilities Barriers to Success in Role: Inability to quickly build trust and credibility with service providers and business teams.

Working with usFlexibility is key to our success. Talk to us about what flexibility means to you, so that you’re supported to manage your wellbeing and balance your priorities from day one.

We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including:

Our purpose is crafting iconic drinks chosen for life’s moments. And it’s our people, with their different experiences, perspectives and talents, who make that possible.

We value diversity in its broadest sense and want everyone to feel they can belong, supply and strive for their personal best.

You’ll work alongside people with different backgrounds, experiences and perspectives — challenging, supporting and learning from one another as one outstanding team. Together, we’re constantly learning and improving, combining the strength of our people, capabilities and iconic brands to improve, grow and win. Wherever you join us, you’ll have the opportunity to supply, make an impact and play your part in making life’s moments mean a little more.

Ready to bring your best? This could be your opportunity.

If you require a reasonable adjustment, please ensure that you gather this information when you submit your application.