Varian Medical Systems Looking for at Pune, Maharashtra

Varian Medical Systems; Pune City; Remote; INR 6,00,000 - 12,00,000; Full time

Job summary

Join a forward-thinking company dedicated to fighting cancer through innovative technology solutions. This role focuses on providing exceptional remote desktop support to a global team, ensuring that technical issues are resolved swiftly and efficiently. As part of an inclusive culture, you will collaborate with diverse professionals to enhance the end-user computing experience. Your expertise in troubleshooting Windows systems and managing IT service requests will be crucial in maintaining high service levels. If you're passionate about technology and making a difference, this position offers a unique opportunity to contribute to a meaningful mission.

Benefits

Flexible work hours

Health insurance

Professional development opportunities

Remote work options

Employee wellness programs

Qualifications

• 5+ years of relevant Remote Desktop Support experience required.
• Strong listening and communication skills in English are essential.

Responsibilities

• Provide Level 2 remote desktop support for global end users.
• Manage ServiceNow incident workflows and resolve user issues.

Skills

Windows 10 troubleshooting

Remote Desktop Support

LAN, WIFI and VPN setup

Analytic and logical thinking

Communication skills

MDM configuration

Anti-virus and Malware knowledge

Team player

Customer understanding

Education

Bachelor's degree

Master's degree

Tools

ServiceNow

SCCM

MS Azure

MS Intune

Bitlocker

Job description

Together, we can beat cancer.

At Varian, a Siemens Healthineers Company, we bring together the world’s best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

If you want to be part of this important mission, we want to hear from you.

Position Summary:

This position is for a 24/7 rotational shift Remote Desktop Support role. Working within the international team helping and solving technical issues raised by internal users from international sites. Interacts directly with internal users, technical and non-technical personnel, monitors and enforces SLA’s and follows incidents, requests, and problems to resolution.

Maintain, troubleshoot, and resolve all aspects of the end user computing infrastructure including end user device operating systems, end user device hardware, application delivery, client device provisioning, operating system upgrades, and patches.

Major Responsibilities:

1. Provide Level 2 remote desktop support for global end user base as part of the international IT Support organization.
2. Manage ServiceNow incident and request workflows by taking ownership, prioritizing incoming work, and delivering services meeting defined Service Level Agreement (SLA) timelines.
3. Resolve and respond to user questions received via telephone, email, or other collaboration methods meeting defined SLA’s.
4. Provide advanced troubleshooting, research root cause of problems, lead problem resolution by planning, building, and rolling out solutions, escalate to other support groups and vendors’ support as necessary.
5. Diagnose, analyze and solve complex personal computer hardware, software and Microsoft Windows operating system problems and demonstrate excellent troubleshooting skills.
6. Develop, automate and implement operations best practices in the end user computing space.
7. Document new procedures as well as maintain documentation on troubleshooting and technology, contribute to the knowledge base as required.
8. Interact with both technical and non-technical personnel and follow problems to resolution.
9. Collaborate effectively and closely with end users, IT stakeholders: Level 1, Level 3 support groups and business stakeholders.
10. Maintain good relationships with internal customers and other support groups.
11. Maintain password, data, and system security for the environment according to IT processes and standards.
12. Willing to adopt a flexible work pattern and work in a 24/7 shift pattern to support remote users worldwide.
13. Assist and support the IMS team in other areas as requested by the line manager.

Candidate Profile:

Educational Qualification: Bachelors/ Master’s degree from a recognized university.

Experience: 5+ years of relevant Remote Desktop Support experience.

Knowledge:

Must Have Skills:

1. Strong listening, written and verbal English communication skills.
2. Hands-on experience of Windows 10 troubleshooting (Preferred 2nd level).
3. Hands-on with desktop computer operations – especially with HP, Lenovo, and Dell laptop and desktop.
4. Hands-on experience with LAN, WIFI and VPN setup and configuration.
5. Experience of MDM configuration, Email issues on iPhones and Android devices.
6. Basic knowledge on Anti-virus and Malware software.
7. Must be mature and tactful.
8. Must be highly motivated and have a positive attitude.
9. Must be a team player.
10. Excellent analytic and logical thinking.
11. Self-sufficiency in solving complex problems and delivering projects.
12. Sound understanding of customers and their requirements.

Good to have:

1. MCSA, MCP Certification Preferred.
2. CCNA Certification Preferred.
3. Quick Learner.

Information Technology:

Advanced professional technical experience and knowledge in end user computing technologies including but not limited to:

Remote support technologies and tools.

Microsoft technologies: Windows 7, Windows 10, Active directory, GPOs, MS Office Suite, Office 365, Windows Hello, desktop virtualization technologies, networking, PC/laptop hardware and software, latest cloud technologies, PC provisioning and management technologies: SCCM, MS Azure, MS Intune, OneDrive, Bitlocker, IT Security technologies: antivirus, malware and zero-day protection technologies, MAC OS knowledge is a plus.

Varian is required to comply with all local and applicable regulations that may be associated with vaccine requirements for certain roles.

Fighting cancer calls for big ideas.

We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day. That’s why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, which allows us to innovate. Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences. At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer.

#TogetherWeFight