Valuations Quality Control (QC)

Consolidated Analytics; Chennai District; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Consolidated Analytics in Chennai seeks a Team Lead – Valuations Quality Control to guide a team of QC Analysts auditing residential appraisal reports and BPOs, ensuring they meet client guidelines, USPAP, agency, and investor standards before delivery.

You will drive quality, productivity, and turnaround targets while coaching and developing staff, contributing to production goals, and leading process improvements across QC and operations.

Qualifications

• Graduate/MBA degree required.
• 5+ years mortgage valuations or appraisal review experience.
• 3+ years leadership/supervisory experience.
• Strong knowledge of residential appraisal reports, BPOs, USPAP.
• Advanced proficiency in Excel and reporting tools.

Responsibilities

• Lead, coach, and mentor a team of QC Analysts.
• Monitor daily workload and allocate assignments based on priorities and capacity.
• Conduct regular one-on-one meetings and performance reviews.
• Provide constructive feedback and development plans for team members.
• Promote accountability, collaboration, and continuous improvement.
• Assist with hiring, onboarding, and training new team members.
• Audit completed reports for compliance with client guidelines, USPAP, and investor requirements.
• Identify quality issues and drive corrective actions across the team.
• Track production, turnaround times, and SLAs; prepare reports for management.
• Calibrate quality with QC team and participate in process improvements.
• Support capacity planning during volume fluctuations.

Skills

Mortgage valuations

Leadership

Quality assurance

Appraisal review

US exposure

Communication

Education

Graduate/MBA Degree

Tools

Microsoft Excel

Reporting tools

QC platforms

Job description

Team Lead – Valuations Quality Control

Reports to

Associate Director

Direct reports

None

Shift timing

Night Shift (7pm – 4am)

Position type

Full-Time

Location

Chennai

The Team Lead – Valuations Quality Control is responsible for leading a team of Quality Control Analysts who audit completed residential Appraisal Reports and Broker Price Opinions (BPOs). This role ensures that all valuation reports meet client requirements, investor guidelines, regulatory standards, and internal quality expectations before delivery.

The Team Lead is accountable for maintaining quality, productivity, turnaround times, and team performance while fostering continuous improvement through coaching, training, and process optimization.

This role will require the Team Lead to contribute to production. Hence, the resource needs to be open to contribute towards production goals and team management.

Team Leadership

• Lead, coach, and mentor a team of QC Analysts.
• Monitor daily workload and allocate assignments based on priorities and capacity.
• Conduct regular one-on-one meetings and performance reviews.
• Provide constructive feedback and create development plans for team members.
• Promote a culture of accountability, collaboration, and continuous improvement.
• Assist with hiring, onboarding, and training new team members.

Quality Assurance

• Ensure completed Appraisal Reports and Broker Price Opinions are audited accurately using established QC checklists.
• Verify compliance with:
• • Client-specific guidelines
  • USPAP requirements
  • Agency and investor requirements (FNMA, Freddie Mac, FHA, VA, etc., as applicable)
  • Internal quality standards
• Review escalated or complex valuation reports.
• Ensure all required corrections are communicated clearly to appraisers or production teams.
• Monitor recurring quality issues and recommend corrective actions.

Operational Management

• Track daily production, turnaround times, and service level agreements (SLAs).
• Ensure work queues remain current and balanced.
• Identify workflow bottlenecks and implement process improvements.
• Prepare productivity and quality reports for management.
• Support capacity planning during volume fluctuations.

Performance Management

• Monitor individual and team KPIs, including:
• • Audit accuracy
  • Productivity
  • Turnaround time
  • Error rates
  • Client escalations
• Conduct quality calibrations with the QC team.
• Develop action plans for underperforming team members.
• Recognize and reward high performance.

Process Improvement

• Identify trends in appraisal defects and recurring quality issues.
• Recommend enhancements to QC checklists and standard operating procedures.
• Participate in process improvement initiatives and automation projects.
• Collaborate with Operations, Training, and Technology teams to improve quality and efficiency.

Client & Stakeholder Support

• Respond to internal quality inquiries and escalations.
• Participate in client calibration sessions when required.
• Ensure consistent application of client-specific requirements.
• Maintain strong working relationships with production teams and stakeholders.

Educational Qualifications & Skills

• Graduate/MBA Degree
• Excellent communication - Verbal & Written (US Exposure)
• 5+ years of experience in mortgage valuations, appraisal review, or quality control.
• 3+ years of leadership or supervisory experience.
• Strong understanding of:
• • Residential appraisal reports
  • Broker Price Opinions (BPOs)
  • Mortgage valuation processes
  • USPAP standards
  • Investor and client requirements
• Advanced proficiency in Microsoft Excel and reporting tools.
• Experience working within production-driven operational environments.
• Knowledge of appraisal management company (AMC) operations.
• Experience with workflow management systems and QC platforms.
• Lean Six Sigma or process improvement experience is a plus.
• Appraisal review expertise
• BPO review expertise
• Mortgage industry knowledge
• Quality assurance methodologies
• Root cause analysis