UX/UI Designer

Zensar; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Zensar in Bengaluru is seeking a UX/UI Designer to understand business objectives and map the CX/UI landscape for targeted applications. You will assess current capabilities and engage with cross-functional stakeholders to gather inputs.

You will shape the CX Refresh proposal, define scope, assumptions, dependencies, and risks, and present recommendations on execution, timeline, resources, and investment. The role emphasizes designing with accessibility and business value in mind, driving an

Qualifications

• Experience in CX/UI design and consulting.
• Proficiency in design thinking and user-centered design.
• Knowledge of external market/industry standards.
• Strong stakeholder management skills.
• Business analysis and requirement discovery.
• Ability to estimate effort and plan projects.
• Executive communication and proposal development.
• Cross-functional collaboration across teams.

Responsibilities

• Understand business objectives and CX landscape for targeted applications.
• Assess CX/UI design capabilities and resources across teams.
• Engage with business, product, design, and technology stakeholders to gather inputs.
• Shape and develop CX Refresh proposal and delivery model.
• Identify opportunities to improve user experience, consistency, accessibility, and business value.
• Define scope, dependencies, and risks.
• Provide clear recommendations on CX Refresh execution.
• Estimate effort, timeline, resources, and investment needed.
• Identify capability gaps and suggest additional resources.
• Present proposal to leadership for alignment and approval.

Job description

UX/UI Designer

• Understand the business objectives and current SFA-SFH CX landscape for the targeted applications.
• Assess the existing CX/UI design capabilities, assets, and resources available across teams.
• Engage with relevant business, product, design, and technology stakeholders to gather inputs and align expectations. Work with Sanjay( DV PM) and Yongqin (PO)
• Shape and develop the CX Refresh proposal, including recommended execution approach and delivery model.
• Identify opportunities for improving user experience, consistency, accessibility, and business value.
• Define the scope of CX improvements and associated assumptions, dependencies, and risks.
• Provide a clear recommendation on how the CX Refresh should be executed.
• Estimate the effort, timeline, resource requirements, and investment needed for implementation. Work with the Lead ADT.
• Identify capability gaps and recommend any additional support, skills, or resources required.
• Present the proposal and recommendations to stakeholders and leadership for alignment and approval.

Desired Skills

• CX/UI Design and Consulting
• Design Thinking and User-Centered Design
• External market – Industry standards perspective.
• Stakeholder Management
• Business Analysis and Requirement Discovery
• Effort Estimation and Planning
• Executive Communication and Proposal Development
• Cross-functional Collaboration

Key Deliverable

A leadership-ready CX Refresh proposal outlining:

• Recommended approach
• Scope and priorities
• Resource requirements
• Delivery timeline
• Estimated investment
• Risks and dependencies
• Implementation roadmap and next steps

At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures

Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.