User Research intern

Olyv; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Olyv in Bengaluru is seeking a qualitative researcher to deepen understanding of user behavior, market needs, and competitive landscape through in-depth qualitative methods in a fast-paced fintech environment.

You will run field visits, observatory research, and other immersive techniques, map emotional journeys and personas, and collaborate with product, marketing and UX teams to translate insights into actionable strategies.

Qualifications

• B.Des/M.Des/ MSc/MA(Psychology) from a recognized design institute with specialization in qualitative research/human behavior/cognitive psychology.
• 0-1 year of professional experience as a qualitative researcher.
• Hands-on with multiple research techniques and ability to choose appropriate methods.
• Experience in field/observatory research or on-field observations from academics.
• Strong data analysis, communication and presentation skills.

Responsibilities

• Conduct in-depth qualitative research to understand user behavior, market needs and competitive landscape.
• Perform generative user immersions including field visits and observational methodologies.
• Map user journeys and personas, highlight value propositions, and analyze insights.
• Collaborate with product, marketing and UX teams to translate customer voice into actionable strategies.

Skills

Qualitative research

Human behavior

Cognitive psychology

Data analysis

Communication skills

Presentation skills

Education

B.Des/M.Des/MSc/MA (Psychology) with qualitative research

Job description

About Olyv

Olyv is India’s fastest growing, fully-automated next-gen Fintech company aiming to address the credit requirements of innumerous self-employed micro entrepreneurs, micro-merchants and middle/lower-income salaried individuals. Our platform also offers digital gold savings, credit health products, among others.

About Olyv

Olyv is India’s fastest growing, fully-automated next-gen Fintech company aiming to address the credit requirements of innumerous self-employed micro entrepreneurs, micro-merchants and middle/lower-income salaried individuals. Our platform also offers digital gold savings, credit health products, among others.

Headquartered in Bengaluru, Olyv was conceived in 2017 with a mission to provide financial inclusion to the underserved market. The company has been facilitating micro-credit through its cutting-edge app and has witnessed rapid growth with over 4 Cr+ users and 1 million+ loan disbursed through its AI & ML-powered modules in over 19,000 pin codes across India. Olyv's app-based credit platform offers instant credit options through 100% automation at a pan-India scale. The company has been supported by reputed fintech investors like LGT Lightstone, Accion Venture Lab, Unicorn India Ventures etc. Olyv has been recognized nationally and internationally for its efforts at Google’s Launchpad Accelerator, Global Inclusive50 by MetLife, VISA, IFC, etc.

About The Role

You will work on building a deep understanding of user behavior on our platforms, competition and market as well as buyer needs by conducting in-depth qualitative research in a fast-paced environment.

You would be involved in multiple generative user immersions not just through one-on-one interactions but field visits, observatory and other experimental qualitative user methodologies.

You would be dealing with ambiguity by gathering and analyzing data, mapping user emotional journeys, personas, creating choice architectures and highlighting right value propositions.

You would work alongside the product, marketing and UX team to help translate the voice of our customer into actionable insights and strategies.

Requirements

B.Des/M.Des/ Msc/MA(Psychology) from a recognized design institute with a specialization in qualitative research / human behavior / cognitive psychology.

0-1 year of professional experience as a qualitative researcher around planning, conducting and analyzing research studies.

Hands-on with multiple research techniques and should be flexible enough to choose the right techniques based on the context.

Should either have relevant experience of field / observatory research or have previously worked on academic assignments that carry on-field observations.

Ability to deal with data and collate insights effectively keeping biases and notions aside. Strong communication and presentation skills are a must have.