User Research Associate- Business Insights

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About the Role:

We are looking for a User Research Associate (Business Insights Associate) to support our efforts in gathering actionable insights from our guests and hosts at Zoomcar. This role involves conducting structured and open-ended conversations with users to understand their experiences, challenges, and expectations. The insights you gather will directly contribute to enhancing our services, optimizing operations, and improving overall customer satisfaction.

Key Responsibilities:

• Conduct outbound calls to guests and hosts to collect feedback and insights.
• Document user feedback accurately and categorize it based on key themes.
• Analyze trends and report findings to relevant teams for product and process improvements.
• Work closely with internal teams (Customer Support, Host Success, Product, and Business teams) to share insights and recommendations.
• Assist in designing survey frameworks and discussion guides for structured research.
• Ensure a seamless and positive experience for users during interactions.

Requirements:

• 1-2 years of experience in user research, customer support, or market research.
• Excellent verbal and written communication skills in English and regional languages (preferred).
• Strong analytical skills with the ability to derive insights from qualitative and quantitative feedback.
• Ability to work with cross-functional teams and present findings effectively.
• Comfortable making high-volume calls and engaging users in meaningful conversations.
• Self-motivated, detail-oriented, and proactive in gathering insights.