User Experience Researcher II

Porter; Bengaluru; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Porter is hiring a UX Researcher to lead research initiatives end-to-end, partnering with Product and Design to shape informed product decisions. You will conduct in-field and remote studies, synthesize insights, and socialise learnings across Porter.

You will mentor junior researchers and contribute to shaping a data-informed culture that moves a billion dreams forward. The role demands 3+ years of hands-on UX research experience, strong facilitation, and the ability to turn qualitative and

Qualifications

• 3+ years of hands-on UX research experience
• Independently lead complex projects from scoping to delivery
• Collaborate with Product and Design to plan and execute research

Responsibilities

• Lead research end-to-end from scoping to insight delivery
• Synthesize findings into actionable recommendations
• Mentor junior researchers and share learnings across the team
• Collaborate with PMs and Designers to translate insights into product decisions

Skills

UX research

Qualitative methods

Quantitative methods

Facilitation

Mentoring

Education

Degree in Design, Psychology, or Social Sciences

Tools

AI tools

Job description

At Porter, we're on a mission to move a billion dreams by building the most trusted, efficient, and seamless logistics platform in India. We started in 2014 with a simple vision - to transform intra-city logistics through technology. Today, Porter is a late-stage startup, serving millions of users across 21+ cities, backed by marquee investors like Tiger Global, Lightrock, and Sequoia.

We solve real-world problems - from empowering micro-entrepreneurs and truck owners, to optimizing last-mile delivery for SMEs and enterprises. Every challenge we take on has real consequences and real impact.

With a sharp focus on user obsession, ownership, and collaboration, we're building a workplace where people thrive when they take bold bets, move fast, and build with empathy.

If you're looking to work where scale meets purpose, complexity fuels learning, and culture isn't an afterthought, Porter is the place.

About this Role

• 3+ years of hands-on UX research experience, independently leading complex projects from scoping to delivery across one or more product charters.
• You'll work closely with Product and Design teams to plan and execute research at various depths and timelines - conducting in-field and remote research, synthesising findings, and socialise learnings within Porter.
• This is not a supported IC role. Full outcome ownership is the expectation - from scoping the right questions, all the way through to insight implementation.

0→1 Product Builds

Experience contributing research where user needs and the problem space were undefined - not just feature-level work.

Comfort with Ambiguity

Break down large, poorly-defined problems into structured, cohort-based research plans independently.

Mixed Methods Depth

Strong qualitative depth with the ability to integrate quantitative and analytics inputs into synthesis.

Lead & Own Research

Define and lead research projects end-to-end - scoping, planning, execution, synthesis, and follow-through with PMs and Designers.

Translate Business Goals

Understand product roadmaps and metrics deeply enough to independently scope the highest-impact studies.

Deliver Actionable Insights

Synthesize findings into clear reports with specific recommendations. Use storytelling and strong artefacts to drive prioritization.

Insight Influence

Tailors insight communication for different stakeholder levels. Independently drives product and design decisions through research - not just informs them.

Facilitation

Facilitating workshops, reviews, discovery sessions, and brainstorms will be a very regular part of your team's work.

AI × Research

Hands-on experience using AI tools to enhance research workflows - and a clear point of view on where AI meaningfully raises the bar for quality and speed.

Ownership & Adaptability

Delivers outcomes - not just tasks. Adjusts approach when context shifts mid-project, follows through end-to-end, and manages bandwidth trade-offs proactively.

Mentor Junior Researchers

Formally mentor researchers in your charter. Be an informal resource across the team during reviews and ad hoc conversations.

Build the D&R Brand

Contribute to hiring, share top learnings internally, and engage with the external research community.

Nice to have

• Some experience guiding junior researchers, even informally. A degree in Design, Psychology, or Social Sciences is a plus - work quality comes first.

Porter - Moving a Billion Dreams · porter.in