US Payroll Specialist ( UKG Ready or Pro Tool)

Vensure; Dadri, Greater Noida; On-site; INR 600,000 - 850,000; Full time

Job summary

Vensure Employer Solutions seeks a client account specialist to deliver exceptional service across HR technology platforms, focusing on UKG Ready configurations.

You will respond to client cases within SLA, assist with payroll issues, and coordinate with clients to implement module changes. Strong communication and high-volume handling are essential for success.

Qualifications

• Proven record of successful customer service experience.
• Strong written and verbal communication skills.
• Ability to work in a high-volume, deadline-driven environment.

Responsibilities

• Provide timely responses to client service cases with SLA within 4 business hours.
• Support clients with payroll errors and payroll-related requests.
• Research configuration issues and collaborate with clients to adjust modules.
• Conduct weekly status calls to ensure client satisfaction during module changes.
• Attend trainings on UKG Ready to become proficient across offerings.
• Perform other duties as needed to maintain excellent customer service.

Skills

Customer service

Written communication

Verbal communication

Time management

Attention to detail

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

UKG Ready

Job description

About the Company

Vensure Employer Solutions company, we are the largest privately held, full-service HR technology and solutions provider. Vensure proudly serves more than 3 million worksite employees and 90,000 small and mid-sized clients (SMBs) across America and around the globe. Founded in 2004, VensureHR is a leading provider of HR services and technology.

Headquartered in Chandler, Arizona, our solutions simplify administrative tasks, minimize risks, ensure compliance, and streamline HR, payroll, and benefits processes. We use advanced technology and provide personalized services that have benefited over 526,000 worksite employees in different industries, processing more than $18.6 billion in payroll annually. No matter what stage of business you are in, we provide custom solutions to meet your unique requirements. Whether you need assistance with startup efficiencies, PEO services to manage HR and payroll, administrative services as you grow, EOR services to expand internationally, or enterprise-level HCM technology.

we have all your needs covered. Our services include the following:

• HR Administration
• Payroll
• Benefits
• Risk & Compliance
• Talent Recruiting
• Professional Employer Organization (PEO)
• Administrative Services Only (ASO)
• Employer of Record (EOR)

This role will perform the following:

• Provide timely responses to all client service cases response SLA is within 4 business hours.
• Provide support to clients with payroll errors, supplemental/bonus payroll requests.
• Research potential configuration issues for clients.
• Work directly with clients to make configuration changes or updates to modules in the client suite of offerings.
• Conduct weekly status calls with the client If the client is adding a module or making changes to an existing module to ensure client satisfaction with the project.
• Attend training with UKG and Mosaic internal teams to become proficient in all areas of UKG Ready
• Other duties as needed to provide excellent customer service.

Qualifications: Candidates for the Client Account possess the following background and experience:

• UKG Ready experience preferred
• Proven record of successful customer service experience
• Strong written and verbal communication skills
• Ability to work in a high volume, deadline driven environment