US Payroll - Senior Associate

Strada; Ernakulam; On-site; INR 300,000 - 600,000; Full time

Benefits offered by this job

Health coverage

Wellbeing programs

Job summary

Strada is a people, payroll, and technology leader in international workforce management with operations in 180+ countries. We design cloud-based, people-first solutions that help organizations grow and enable workforces to perform at their best.

The role involves processing payrolls and HRIS tasks, meeting TAT and accuracy levels, and providing a high-quality payroll service to customers. You will act as the SPOC for clients and drive continuous process improvements.

Qualifications

• 2-5 years experience in payroll or HRIS roles.
• PC literacy: Word and Excel (basic level).
• Graduate from any stream or Diploma holder.

Responsibilities

• Process payrolls and HRIS tasks with adherence to TAT and accuracy.
• Provide efficient payroll/HRIS service ensuring timely salary payments.
• Respond to external customer requests with a focus on accuracy and speed.

Skills

Payroll processing

HRIS

SLA attainment

WFM

SPOC

Education

Graduate or Diploma

Tools

Excel

Word

Job description

Join us on a journey of endless possibilities

At Strada, possibility isnt just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.

With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.

Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.

Learn more at www.stradaglobal.com

Role summary

• To process the payrolls and HRIS tasks/activities by meeting the obligations such as TAT & accuracy levels as specified.
• To provide an effective and efficient payroll/HRIS service to customers, ensuring the accurate and timely payment of their employees’ salaries
• Respond to requests, queries and complaints from external customers in a friendly and efficient manner so as to enhance customer loyalty
• To proactively seek learning opportunities to develop and maintain good knowledge of Strada’s systems, clients and workflow and processing procedures.
• To take an active part in promoting your own training and development in all areas.
• To own and manage the quality and accuracy of operational task of the team.
• To support and help facilitate 100% SLA attainment for the team through effective WFM.
• Be a SPOC to the clients(Internal / External)
• Be the Innovation champion for the process and team.

Main responsibilities

Production

• Responsible For Processing And Meeting Targets Given For The Same
• Responsible For Second Level Verification Of Data If Required
• Providing Feedback On Quality Issues Found During Audits
• Responsible for timely escalation of production related issues
• Responsible For Maintaining Accuracy
• Prioritises, allocates and actions daily tasks to be accomplished to meet SLA
• To build and nurture constructive relationships with the onshore team and internal colleagues from other business areas and to contribute to team efforts, team meetings etc
• Ensures that team members get data required, in right format and in time to complete payrolls to agreed deadlines
• Calculates, prepares and transmits manual payments and third party disbursements
• Coaches and advises team members on Systems and PC usage
• Suggests ways in which systems and procedures can be improved to enhance the business.
• Updating Process Related Reports and Documents Compliances
• Ensuring ISMS Compliance Of The Team
• Adhering To Company Policies, Rules And Regulations
• Following Quality Processes Thoroughly - Checklists, Standards Etc. On Process
• Adhering to Work Timings, Leave Schedules

Key experience

• 2 -5 years experience
• PC Literacy - Word and Excel (Basic Level)
• Graduate from any stream / Diploma Holder
• Track record of face to face, telephone and written contact with customers

Benefits

At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.

Our commitment to Diversity and Inclusion

Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.

Diversity Policy Statement

Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We provide reasonable accommodations for disabilities and religious practices. Applicants may request reasonable accommodation by contacting their recruiter.

Authorization to work in the Employing Country

To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.

All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.

Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.