Urgent hiring For Freshers - US Healthcare - AR Caller - Noida

NTT DATA, Inc.; Dadri; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A leading IT services company in Noida seeks fresh graduates for customer service roles during US shifts. Responsibilities include resolving customer queries and understanding service processes, suitable for those starting their careers. The position requires good communication in English. Interested candidates should share their resumes for an online interview.

Qualifications

• Ability to work regularly scheduled shifts from Monday-Friday (US Shifts).
• 0-6 months of experience in a service-oriented role with English customers.

Responsibilities

• Ensure assigned calls are worked towards resolution.
• Develop foundational understanding of broader interdependencies across processes.

Skills

Customer correspondence

Business decision making

Education

Graduate

Job description

Greeting from NTT DATA, we are happy to take your profile for a wonderful career with NTT DATA.

Experience: Fresher

Shift: US Shift (Night Shift)

Work Location: Noida, sector 144

Mode of Interview: Online Video Call Interview (Virtual Interview)

Mode of Work: Work from Office

Position's General Duties and Tasks

Job Responsibility:

• Ensures assigned calls are worked towards resolution.
• Follows the basic rules as provided on the SOP.
• Develops foundational understanding of broader interdependencies across various processes.
• Assists in resolution of outstanding issues from previous transactions.
• Expedites calls to the supervisor when there is a delay in closure of transaction or transaction is crossing the processing timeline as per contract.

Requirements for this role include:

• Ability to work regularly scheduled shifts from Monday-Friday (US Shifts)
• Should be a Graduate.
• 0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.
• 0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions.

All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.

If interested please share your resume on [e-mail]