UnitedHealth Group Looking for Tech Support Analyst at Noida, Uttar Pradesh

UnitedHealth Group; Dadri; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A health services company is seeking an Associate Tech Support Analyst to provide technical support and issue resolution for internal and external customers. The ideal candidate will possess a Bachelor's Degree and 2-3 years of experience in technical support and customer service. Responsibilities include resolving incidents, troubleshooting applications, and providing remote support. Join a diverse team committed to improving health outcomes and advancing health equity.

Benefits

Comprehensive benefits

Career growth opportunities

Diversity and inclusion culture

Qualifications

• 2 - 3 years of experience with PC operating systems including Windows NT, 2000 and 7.
• 2 - 3 years of experience in L1 or L2 Technical Support.
• Experience with Networking Principles and Internet Protocol Suite (TCP/IP).

Responsibilities

• Resolve technical incidents efficiently and professionally.
• Troubleshoot corporate applications and assign issues to the appropriate support group.
• Document each call in the incident management tracking tool.

Skills

Technical support

Problem-solving

Networking Principles

Customer service

Education

Bachelor's Degree

Tools

Service-Now

MS Office

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life’s best work.(sm)

As an Associate Tech Support Analyst you would work as a part of a dynamic team involved with providing technical support and issue resolution to internal and external customers, which may include users of all types and skill levels. Responsibilities may also include security access processing, ID tracking, maintenance of reporting logs; password reset assistance, PC hardware/software inventory checks and stocking of spare parts as well as more advanced troubleshooting and support.

Primary Responsibilities:
Resolve technical incidents at a large corporate environment, efficiently and professionally

Troubleshoot corporate applications with the use of a Knowledge Base and assign issues to the appropriate support group as needed

Follow all escalation procedures according to service level agreement

Use remote control tools to assist end users when needed

Provide an accurate record of each call in incident management tracking tool

Demonstrate a depth and breadth of knowledge/skills in own area and is often able to apply these outside of own function

Act as a technical resource to others to resolve problems, issues, errors or related

Anticipate customer needs and proactively identifies solutions

Plan, prioritize, organize and complete work to meet established objectives

Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:
Bachelor’s Degree or higher level of education

2 – 3 years of experience with PC operating systems including Windows NT, 2000 and Windows 7

2 – 3 years of experience in L1 or L2 Technical Support or Desktop Support

2 or more years of experience in a customer service role

2 or more years of Technology Support experience

Experience with Networking Principles, Internet Protocol Suite (TCP/IP), Local Area Networks (LAN) and Wide Area Networks (WAN)

Experience with MS Office (including Word, Excel and PowerPoint)

Ability to troubleshoot and resolve Incidents / problems within agreed service levels and quality metrics

Ability to deploy and support of Hardware and Software Assets

Ability to escalate unresolved issues to SME or 3rd line support staff or external vendors in a timely fashion and provide updates to both End User and Supervisor

Ability to provide Remote or Desk side support to end user where applicable

Ability to provide advice to clients on how to utilize IT more efficiently and effectively

Ability to work on Service-Now ticketing tool

Ability to participate in Internal projects of Dep’t

Preferred Qualifications:
Information Technology Certifications

Microsoft Certified Systems Engineer (MCSE)

Computing Technology Industry Association A+ Certification

Microsoft MCPs or MCSE

ITIL Foundation Certification preferred

Good Communication and Presentation Skills

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

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