UnitedHealth Group Looking for Associate Technical Support Analyst II at Hyderabad, Telangana

UnitedHealth Group; Hyderabad; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

An established industry player is seeking a dedicated IT Support Specialist to enhance user experience through technology. In this role, you will provide essential technical support, ensuring smooth installations and resolving issues efficiently. You'll collaborate with technical teams and engage with end-users, translating complex technical concepts into simple terms. This position offers a chance to grow your skills in a supportive environment that values diversity and inclusion. If you're passionate about technology and eager to make a difference in health equity, this opportunity is perfect for you.

Qualifications

• 2-4 years of experience in IT and End user technology.
• Degree in Computer Science or related field is required.

Responsibilities

• Provide 1st & 2nd level Tech support and resolve incidents.
• Ensure seamless installations and assist end users with technical issues.

Skills

Technical Support

Problem-solving

Communication Skills

Microsoft Office

Multitasking

Remote Control Tools

Education

Degree in Computer Science

Degree in Information Technology

Certification in Hardware & Software

Tools

Remote Control Tools

Microsoft Office Suite

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

1. Provide custom installations that ensure a silent and seamless experience on workstations via automated deployments.
2. Take ownership of incidents/requests and ensure issues are resolved before the SLA.
3. Resolve errors when received while running software/applications.
4. Escalate requests if required to L2/SME.
5. Use remote control tools to assist end users when needed.
6. Contribute to team effort by accomplishing related results as needed.
7. Provide 1st & 2nd level Tech support.
8. Identify correct knowledge documents and support materials to answer questions and troubleshoot issues.
9. Learn about technology deployments and how they fit within business model/strategy.
10. Explain general navigation to customers; translate technical terms to non-technical users to help in explaining navigation.
11. Partner with technical teams to resolve issues within defined Service Level Agreement.
12. Comply with the terms and conditions of the employment contract, company policies and procedures, and any directives that may arise due to the changing business environment.

Required Qualifications:

1. Degree in either Computer Science, Information Technology, or a related discipline.
2. Good communication skills, technical skills, and any certification on hardware & software is an added advantage (Computer Hardware and Software & Mac OS).
3. 2 – 4 years of experience in IT and End user technology.
4. Experience/working knowledge of Microsoft Office products to assist end-users with technical assistance for hardware and software.
5. Team player with multitasking and problem-solving skills.
6. Show an interest in learning more advanced aspects of the functional skills.
7. Proven good communication skills and technical skills.
8. Proven flexibility to work on shifts as per business need.