UnitedHealth Group Looking for Associate Technical Support Analyst II – Noida, UP at Noid[...]

UnitedHealth Group; Dadri; On-site; INR 3,00,000 - 7,00,000; Full time

Job summary

Join a forward-thinking company that is at the forefront of healthcare technology. As an Associate Tech Support Analyst, you'll be part of a dynamic team dedicated to providing exceptional technical support to users of varying skill levels. Your role will involve troubleshooting, resolving incidents, and assisting with hardware and software deployment. This position offers a unique opportunity to enhance your skills in a fast-paced environment while contributing to the improvement of healthcare services for millions. If you're passionate about technology and customer service, this role is perfect for you!

Qualifications

• Bachelor's Degree or higher required.
• 2-3 years experience in L1 or L2 Technical Support.
• Experience with Windows NT, 2000, and Windows 7.

Responsibilities

• Resolve technical incidents efficiently in a corporate environment.
• Troubleshoot applications and escalate issues as needed.
• Provide remote or desk-side support to end users.

Skills

Technical Support

Customer Service

Networking Principles

Windows Operating Systems

MS Office

Service-Now

Education

Bachelor’s Degree

Tools

Service-Now

Remote Control Tools

Job description

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that’s improving the lives of millions. Here, innovation isn’t about another gadget, it’s about making health care data available wherever and whenever people need it, safely and reliably. There’s no room for error. Join us and start doing your life’s best work.

As an Associate Tech Support Analyst you would work as a part of a dynamic team involved with providing technical support and issue resolution to internal and external customers, which may include users of all types and skill levels. Responsibilities may also include security access processing, ID tracking, maintenance of reporting logs; password reset assistance, PC hardware/software inventory checks and stocking of spare parts as well as more advanced troubleshooting and support.

Primary Responsibilities:

1. Resolve technical incidents at a large corporate environment, efficiently and professionally.
2. Troubleshoot corporate applications with the use of a Knowledge Base and assign issues to the appropriate support group as needed.
3. Follow all escalation procedures according to service level agreement.
4. Use remote control tools to assist end users when needed.
5. Provide an accurate record of each call in incident management tracking tool.
6. Demonstrate a depth and breadth of knowledge/skills in own area and is often able to apply these outside of own function.
7. Act as a technical resource to others to resolve problems, issues, errors or related.
8. Anticipate customer needs and proactively identifies solutions.
9. Plan, prioritize, organize and complete work to meet established objectives.
10. Provide Remote or Desk side support to end user where applicable.
11. Provide advice to clients on how to utilize IT more efficiently and effectively.
12. Troubleshoot and resolve Incidents / problems within agreed service levels and quality metrics.
13. Deployment and support of Hardware and Software Assets.
14. Escalate unresolved issues to SME or 3rd line support staff or external vendors in a timely fashion and provide updates to both End User and Supervisor.
15. Participating in Internal projects of Department.
16. Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives.

Required Qualifications:

1. Bachelor’s Degree or higher level of education.
2. 2 – 3 years of experience in L1 or L2 Technical Support or Desktop Support.
3. 2 – 3 years of experience with PC operating systems including Windows NT, 2000 and Windows 7.
4. 2+ years of experience in a customer service role.
5. 2+ years of Technology Support experience.
6. Experience with Networking Principles, Internet Protocol Suite (TCP/IP), Local Area Networks (LAN) and Wide Area Networks (WAN).
7. Experience with MS Office (including Word, Excel and PowerPoint).
8. Ability to work on Service-Now ticketing tool.

Preferred Qualifications:

1. Information Technology Certifications.
2. ITIL Foundation Certification.
3. Microsoft Certified Systems Engineer (MCSE).
4. Computing Technology Industry Association A+ Certification.
5. Microsoft MCPs or MCSE.
6. Good Communication and Presentation Skills.

Careers with Optum. Here’s the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life’s best work.