UnitedHealth Group Looking for Associate Technical Support Analyst II – Hyderabad, TG at [...]

UnitedHealth Group; Hyderabad; On-site; INR 3,00,000 - 7,00,000; Full time

Job summary

Join a forward-thinking organization dedicated to improving health outcomes through technology and support. In this role, you will provide essential technical assistance and ensure seamless installations for end users, contributing to a culture of health equity and innovation. You will work collaboratively with talented peers, gaining valuable experience in IT support while helping to create a healthier world. This position offers opportunities for career growth and the chance to make a real impact on the communities we serve. If you're passionate about technology and making a difference, this role is perfect for you.

Benefits

Comprehensive Benefits

Career Growth Opportunities

Diversity and Inclusion Culture

Qualifications

• 2-4 years of experience in IT and end-user technology.
• Degree in Computer Science or related field required.

Responsibilities

• Provide custom installations and tech support for end users.
• Resolve incidents and ensure issues are fixed within SLA.
• Assist end users with hardware and software problems.

Skills

Technical Support

Problem-Solving

Communication Skills

Microsoft Office

Multitasking

Team Collaboration

Education

Degree in Computer Science

Degree in Information Technology

Tools

Remote Control Tools

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life’s best work.

Primary Responsibilities:

1. Provide custom installations that ensure a silent and seamless experience on workstations via automated deployments
2. Taking ownership of incidents/requests and make sure issue is resolved before the SLA
3. Resolve errors when received while running software/applications
4. Escalate requests if required to L2/SME
5. Use remote control tool to assist end users when needed
6. Contributes to team effort by accomplishing related results as needed
7. Provide 1st & 2nd level Tech support
8. Identifies correct knowledge documents and support materials to answer questions and troubleshoot issues
9. Learns about technology deployments and how they fit within business model/strategy
10. Explains general navigation to customers; translates technical terms to non-technical users
11. Partners with technical teams in order to resolve issues within defined Service Level Agreement
12. Shows an interest in learning more advanced aspects of the functional skills
13. Comply with the terms and conditions of the employment contract, company policies and procedures, and any directives regarding flexibility of work benefits and/or work environment

Required Qualifications:

1. Degree in either Computer Science, Information Technology, or a related discipline
2. Minimum 2 – 4 years of experience in IT and End user technology
3. Experience / working knowledge of Microsoft Office products to assist end users with technical assistance for hardware and software
4. Show an interest in learning more advanced aspects of the functional skills
5. Team player with multitasking and problem-solving skills
6. Good communication skills, technical skills
7. Flexible to work on shifts as per business need

Preferred Qualifications:

1. Good communication skills, technical skills and any certification on hardware & software (Computer Hardware and Software & Mac OS)

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.