Underwriting Support Specialist

Zillow Group; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Zillow Group in Bengaluru is seeking an Underwriting Support Specialist to assist mortgage underwriting operations. You will review loan-file information, validate documents, manage workflow activities, and escalate issues within your authority.

You will work with U.S. underwriters and cross-functional mortgage operations teams to ensure timely and accurate processing, while adhering to SOPs and quality standards. This role is Office-based with night shifts aligned to U.S. operations.

Qualifications

• 2+ years of experience in U.S. residential mortgage underwriting or related mortgage operations.
• Familiarity with Encompass or comparable mortgage workflow tools.
• Understanding of core residential mortgage loan documentation, systems and workflows.
• Detail-oriented with ability to identify inconsistencies and escalation-worthy issues.
• Strong analytical judgment and comfort applying SOPs and checklists.
• Organized with ability to manage competing priorities in a high-volume environment.
• Strong written and verbal communication skills.
• Collaborates effectively with distributed teams across time zones.
• Proficiency with Google Workspace or Microsoft Office; Tableau/Highspot preferred.
• Comfortable with an office-based night-shift aligned to U.S. business operations.

Responsibilities

• Complete assigned underwriting-support reviews and workflow activities per policies and SLAs.
• Review loan-file documentation and system data for completeness and accuracy.
• Identify and escalate complex or time-sensitive issues to Underwriter or manager.
• Update systems, queues and loan-file records to reflect progress.
• Prioritize tasks in queues based on service levels and loan urgency.
• Collaborate with Underwriting, Processing, Closing and QC teams to resolve issues.
• Participate in quality reviews and training to improve accuracy and turnaround time.
• Surface recurring defects and suggest SOP/tool improvements.

Skills

Underwriting

Encompass

Documentation

Quality control

Analytical thinking

Communication

Microsoft Office

Tableau

Time management

Tools

Encompass

Google Workspace

Tableau

Highspot

Microsoft Office

Job description

About the team

As an Underwriting Support Specialist within Zillow Home Loans, you’ll join a growing India-based mortgage operations team focused on delivering accurate, timely, and scalable support across the underwriting lifecycle.

The team partners with U.S. Underwriters and cross-functional mortgage operations teams to complete defined review, documentation, validation, and workflow activities. As the business evolves, the team’s scope may expand into additional underwriting-support functions that improve quality, reduce operational friction, and help loans progress efficiently.

Zillow Group is a strategic, mission-driven organization focused on delivering exceptional experiences and measurable outcomes. Our work spans cross-functional partnership, scalable programs and operational excellence in support of Zillow’s mission. We bring deep experience working across diverse teams in a dynamic, high-growth environment, balancing strategic thinking with hands‑on execution to drive meaningful business impact. We are seeking an experienced professional to support our workforce expansion in India.

About the role

As an Underwriting Support Specialist, you will support mortgage underwriting operations by reviewing loan-file information, validating documentation and data, managing assigned workflow activities, and identifying items that require further action or escalation. You will apply established procedures and checklists, maintain clear and accurate documentation, and collaborate with partners to resolve issues within your assigned authority.

You Will Get To

• Complete assigned underwriting-support reviews and operational activities in accordance with established policies, procedures, quality standards, and service-level expectations.
• Review loan-file documentation, system data, and supporting information for completeness, accuracy, consistency, and required follow-up..
• Resolve routine issues within assigned authority and promptly elevate complex, high-risk, out-of-policy, or time-sensitive matters to the appropriate Underwriter, manager, or functional partner.
• Update relevant systems, queues, trackers, and loan-file records to ensure work is accurately reflected and progresses through the applicable workflow.
• Manage work in assigned queues and prioritize tasks based on established service levels, loan urgency, customer commitments, and business priorities.
• Partner with Underwriting, Processing, Closing, Quality Control, Credit Specialists, and other mortgage operations teams to resolve issues and improve handoffs.
• Participate in quality reviews, coaching, calibration, and training; apply feedback to improve accuracy, consistency, judgment, and turnaround time.
• Surface recurring defects, process gaps, and opportunities to improve SOPs, checklists, tools, and operating controls.
• Adapt to evolving processes, systems, products, and work assignments as the Underwriting Support function grows.
• Maintain the confidentiality and privacy of borrower, customer, and employee information at all times.

This role has been categorized as an Office position. "Office" employees regularly work at the Zillow India office for approximately 80 to 100 percent of their time each month. Employees must live within a reasonable commuting distance of the office. Zillow has not defined a reasonable distance, and expects employees will use judgment in determining this for themselves and understand the implications re: time commitment and cost of daily commute.

Who you are

• You have 2+ years of experience in U.S. residential mortgage underwriting, quality control, loan processing, closing, post-closing, credit review, fraud review, or a related mortgage operations function.
• Familiarity with Encompass or comparable mortgage workflow and knowledge-management tools.
• You understand core residential mortgage loan documentation, systems, and workflows.
• You are detail-oriented and can identify inconsistencies, missing information, risk indicators, and issues that require escalation.
• You have strong analytical judgment and are comfortable applying SOPs, checklists, and defined escalation paths.
• You are organized, able to manage competing priorities, and successful in a high-volume, deadline-driven environment.
• You have strong written, and verbal communication skills.
• You collaborate effectively with distributed teams across functions and time zones.
• You are proficient with Google Workspace or Microsoft Office, Tableau and Highspot are preferable.
• You are comfortable working in an office-based night‑shift schedule aligned to U.S. business operations, as required.

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most‑visited real estate platform in the U.S., we help people navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the U.S. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2026, and included on TIME’s America’s Best Companies 2026 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is committed to fostering an inclusive, innovative environment and to providing equal employment opportunities. We comply with applicable laws that prohibit discrimination in employment and recruitment.

If you have a disability or special need that requires accommodation during the recruitment process, please contact your recruiter directly.

Qualified applicants will be considered for employment in accordance with applicable law.