UKG WFM - Staff

EY; Thiruvananthapuram; Hybrid; INR 900,000 - 1,500,000; Full time

Job summary

EY in India is seeking a Workforce Management Consultant to join the Global Delivery Services. You will work with UKG Pro and other WFM tools on global client projects, helping time management, attendance, leave and scheduling processes.

The role emphasizes collaboration across distributed teams, stakeholder communication, and continuous improvement of payroll and workforce processes. Bachelor’s degree required; 3-4 years' relevant experience preferred; travel as needed.

Qualifications

• Bachelor’s degree or equivalent required.
• 3–4 years of relevant experience in workforce management and payroll consulting.
• Experience with UKG Pro and global client projects preferred.

Responsibilities

• Support client projects with knowledge of time management, attendance, leave, forecasting, and scheduling.
• Work on client projects as part of a global distributed team with quality output.
• Be a subject matter expert in one or more workforce management areas.
• Participate in full lifecycle activities from discovery to postproduction support.
• Develop thought leadership, collateral, tools and methodologies for the practice.
• Drive EY initiatives and build strong client relationships across locations.

Skills

Time management

Attendance

Forecasting

Labour scheduling

Excel

PowerPoint

Communication

Cross-cultural awareness

Education

Bachelor’s degree or equivalent

Tools

UKG Pro

Visio

Payroll systems

Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Service line -People Consulting Position Title: Workforce Management (WFM) –Consultant

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

About Global Delivery Services

Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.

Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.

Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.

The Opportunity

We are looking for Consultants with knowledge in UKG Pro Workforce Management to join the GDS PC team. This is a fantastic opportunity to be part of a leading global professional services organisation whilst being instrumental in the growth of the GDS PC team.

Your Key Responsibilities

• Support client projects leveraging deep knowledge and understanding of Time Management, Attendance, Leave Management, Forecasting and Labour Scheduling and other components of Workforce management processes and systems
• Work on client projects as part of a global distributed team. Ensure quality of all work outputs, timeliness and accuracy of content.
• Be recognized as a subject matter expert in one or more areas in the Workforce management domain.
• Participate in full life cycle activities (Discovery, Design, Configuration, Build, Testing, Knowledge Transfer, Migration and Postproduction Support)
• Support development of thought leadership, collateral, tools, techniques and methodologies to build and enhance Workforce management service offerings within the practice
• Management and support EY initiatives within the practice
• Drive effective client communication, cadence and build relations with client and project team counterparts across global locations. Ensure to obtain excellent feedback from the client and global project counterparts

Skills and attributes for success

• High integrity and commitment to work in a new and challenging environment
• Ability to manage ambiguity and be proactive
• Strong communication and presentation skills
• Cross cultural awareness and sensitivity
• High energy levels, agility and adaptability
• Open to travel nationally and internationally for client projects that are approved as per EY and country specific travel advisory guidelines.

Ideally, you’ll also

• 3-4 years of relevant experience
• Minimum 1-2 years of experience in Workforce management (Time management, attendance, forecasting, scheduling, etc.) and Payroll consulting
• Bachelor’s degree or equivalent
• Experience of working in a consulting environment on global client projects
• Demonstrated technical proficiencies in WFM; a practical/business driven approach to solving complex global Work Force Management client challenges
• Strong technical knowledge and experience of end-to-end Work Force Management process
• Analytical abilities and knowledge of Excel, Word and PowerPoint
• Expertise in process mapping and documentation using Visio and other tools
• Expertise in creating SOP, process documentation and work instructions
• Ability to undertake Work Force Management process review and improvement activities including the identification of process efficiencies and control effectiveness.
• Exposure to work force transformation programs enabled by technology. Led or been part of a work stream in multi work stream transformation program
• Involved in policy review, current Work Force Management assessments, vendor selections, designing payroll processes and strategies at global level, global payroll implementation support

What we look for

• Professionals who are independent, self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class support services. Apart from day-to-day activities, the candidate is expected to be involved in strategic planning to grow the team.
• Technical experts with commercial acumen, relevant experiences and high degree of enthusiasm to adapt and learn in a fast-moving environment
• Professionals who are willing to work in an environment of continual professional development, drive to take on new responsibilities and projects and work experiences with clients across geographies

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

• Our Commitment: As a commitment, we persistently endeavour to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.
• Professional Development: From entry-level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship.
• People and Culture: In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We're united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing.
• Benefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.

Successful candidates advance to a competency-based interview. If mutual interest persists, a job offer awaits.

“We are an equal opportunity employer and are committed to Diversity, Equity & Inclusion”.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.