WFM - Workforce Software (WFS) - Manager

Ernst & Young Advisory Services Sdn Bhd; Bengaluru; On-site; INR 3,500,000 - 6,000,000; Full time

Benefits offered by this job

Health and wellness benefits

Professional development

Global exposure

Job summary

EY GDS India – People Consulting (PC) – Workforce Software (WFS) Manager role leads delivery of Workforce Software solutions for global client engagements across time & attendance, scheduling and integrations.

You will mentor teams, drive project momentum, manage client relationships, and ensure adherence to regional policies; willing to travel nationally and internationally.

Qualifications

• 12-16 years of experience in Workforce Software domain.
• Minimum 6-8 years in Workforce Software (Time & Attendance, Job Scheduling, Integrations, ACT, Reports).
• Workforce Software Certifications PT101 and PT102 mandatory.

Responsibilities

• Contribute to firm growth by delivering engagements and leading client sessions.
• Lead and coach project delivery teams; design solutions to meet business requirements.
• Serve as Engineering/Architect lead and manage client relationships across global locations.

Skills

Workforce Software

Time & Attendance

Job Scheduling

Integrations

Leadership

Communication

Education

PT101 – Workforce Software Fundamentals (Mandatory)

PT102 – Workforce Software T&A Configuration Certification (Mandatory)

PT103 – Workforce Integrations (Good to have)

PT120 & 125 – Workforce Database and Reports (Good to have)

PT141 – Workforce Job Scheduling (Good to have)

Tools

Workforce Software

Job description

WFM - Workforce Software (WFS) - Manager

Other locations: Primary Location Only

EY- GDS India – People Consulting (PC) – Workforce Software (WFS) - Manager

About Global Delivery Services

Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.

Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.

Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.

The Opportunity

We are looking for Managers with expertise in Workforce Software to join the GDS PC team. This is a fantastic opportunity to be a part of a leading global professional services organisation whilst being instrumental in the growth of the GDS PC team.

Your Key Responsibilities

• Contribute to the firm’s growth and development in a variety of ways, including successfully delivering on project engagements, leading and facilitating client working sessions, provide expertise and leadership in knowledge area, support sales and business development pursuits and assist in framing and positioning extension and project expansion work at existing clients
• The Workforce Software Manager will be responsible for:
  • Participating in full life cycle activities
  • Ensure the product is designed to meet the business requirements
  • Serve as Functional or Technical lead depending on project size and skill set
  • Collaborate with Process Specialist during discovery workshops
  • Advise project delivery team during Build and Test activities
• Serve different roles as per project scope and requirements such as Engagement Manager, Application Architect, Process & Best Practice Consultant and Application Consultant
• Ensure compliance with regional policies and organizational standards
• Drive effective client communication and delivery cadence; build strong relationships with clients and project counterparts across global locations. Proactively manage risks and ensure excellent client and stakeholder feedback
• Perform role of counsellor and coach, define and set goals, conduct performance reviews and ensure ongoing learning and development of the team

Skills and attributes for success

• High integrity, strong work ethic, and commitment to thriving in a dynamic and evolving environment
• Ability to manage ambiguity, demonstrate structured problem-solving, and proactively identify improvement opportunities
• Strong communication, storytelling, and presentation skills (written and verbal)
• Cross-cultural awareness and ability to work effectively across geographies and time zones
• High energy levels, agility, adaptability, and continuous learning mindset
• Open to national and international travel for client engagements as approved under EY and country-specific travel advisory guidelines

To qualify for the role, you must have

• 12-16 years of experience
• Minimum 6-8 years of experience in Workforce Software (Time & Attendance, Job Scheduling, Integrations, ACT, Reports, etc.)
• Workforce Software Certifications:
• PT101 – Workforce Software Fundamentals (Mandatory)
• PT102 – Workforce Software T&A Configuration Certification (Mandatory)
• PT103 – Workforce Integrations (Good to have)
• PT120 & 125 – Workforce Database and Reports (Good to have)
• PT141 – Workforce Job Scheduling (Good to have)
• Proven hands‑on experience in Workforce Software Modules using the Workforce Software Policy Editor.
• Strong functional and technical understanding of Workforce Software business processes
• Experience of working in a consulting environment on global client projects
• Experience in team management; providing advice and guidance on client projects related with Workforce Software processes and systems
• Strong analytical and problem-solving skillsExcellent verbal and written communication abilities
• Client-focused mindset with attention to detail

Ideally, you’ll also have

• Expertise in creating BRDs, SDDs, global process documentation, work instructions, and control narratives
• Demonstrated technical proficiencies in Workforce Software; take a practical/business driven approach to solving complex global payroll client challenges
• Led Workforce Software project work streams from planning through to implementation – managing project resources and budgets effectively
• Exposure to Workforce Software or HR transformation initiatives enabled by cloud and digital technologies
• Ability to review current processes to identify key metrics to evaluate operational performance compared to internal performance objectives and Payroll industry leading practices benchmarks
• Facilitate and support the client in movement of the payroll delivery to a 3rd party outsource provider - developing a strong governance model to drive the vendor performance and delivery of services
• Experience working closely with global payroll vendors such as ADP, SAP, Workday and third-party payroll providers will be an added advantage.
• Experience of working with a Big 4 consulting firm.

What we look for

• Professionals who are independent, self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class support services. Apart from day-to-day activities, the candidate is expected to be involved in strategic planning to grow the team.
• Technical experts with commercial acumen, relevant experiences and high degree of enthusiasm to adapt and learn in a fast-moving environment.
• Professionals who are willing to work in an environment of continual professional development, drive to take on new responsibilities and projects and work experiences with clients across geographies.

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.

• Our Commitment: As a commitment, we persistently endeavour to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.
• Professional Development: From entry-level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship.
• People and Culture: In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We're united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing.
• Benefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.