UKG Technical Consultant

NTT DATA North America; Bengaluru Urban; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

NTT DATA seeks a seasoned UKG Technical Consultant to join our AMS in Bengaluru/Bangalore. The role requires 8+ years of UKG experience, strong integration skills, and production support expertise across UKG Pro/Dimensions.

You will troubleshoot complex interfaces, coordinate with multiple teams, and drive automation and improvements. The candidate will work from office 5 days a week in Bengaluru/Hyderabad/Noida locations, delivering Tier-2/3 support and ongoing enhancements within an AMS

Qualifications

• 8+ years of UKG/Kronos technical experience.
• Strong knowledge of UKG Workforce Management components.
• Hands-on experience with enterprise integrations.
• Experience with REST/SOAP, XML/JSON, and SQL.
• Experience handling P1/P2 incidents and root cause analysis.
• Familiarity with AMS environments and L2/L3 support.
• Ability to collaborate with HR, Payroll, Security and Infra teams.
• Experience with payroll-critical integrations and data reconciliation.
• Strong analytical and stakeholder management skills.
• Proven ability to develop monitoring and automation.

Responsibilities

• Provide L2/L3 technical support for UKG Workforce Management applications.
• Troubleshoot production, integration, data, and interface issues.
• Diagnose failed interfaces and coordinate recovery within SLAs.
• Perform root cause analysis and implement permanent fixes.
• Coordinate with UKG/vendor and internal teams for complex issues.
• Support major incidents and technical recovery activities.
• Maintain interface specs, mappings, and documentation.
• Support releases, patches, and environment changes.
• Improve runbooks, monitoring, and automation.

Skills

UKG expertise

UKG integrations

REST/SOAP APIs

SQL & data analysis

AMS experience

Incident & RCA

Payroll integrations

ITIL processes

Stakeholder management

Analytics & troubleshooting

Production support

Job description

Req ID: 379741

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a UKG Technical Consultant to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Job Description – UKG Technical Consultant – AMS

Role: UKG Technical Consultant

Experience: 8+ Years

Locations: Bengaluru / Hyderabad / Noida

Work Model: Work from Office – 5 Days a Week

Engagement: Application Management Services (AMS)

Role Summary

We are seeking an experienced UKG Technical Consultant with 8+ years of experience in UKG Workforce Management technologies, integrations, interfaces, reporting, technical troubleshooting, and production support. The consultant will be responsible for supporting the UKG technical landscape throughout transition, stabilization, steady-state operations, and continuous improvement. The role requires strong expertise in UKG integrations and technical components, coupled with the ability to diagnose complex production issues and collaborate with functional, infrastructure, security, HR, Payroll, and external vendor teams. The successful candidate will help ensure the availability, reliability, performance, and maintainability of the UKG environment while driving automation and technical service improvements.

Key Responsibilities

Transition & Knowledge Acquisition

• Participate in technical knowledge transfer from incumbent teams and application SMEs.
• Understand the end-to-end UKG technical architecture and integration landscape.
• Review interfaces, APIs, middleware components, batch jobs, reports, security configurations, monitoring, and operational dependencies.
• Review and validate technical runbooks, SOPs, interface specifications, troubleshooting guides, known errors, and support documentation.
• Perform reverse knowledge transfer and demonstrate technical support readiness.
• Identify technical risks, monitoring gaps, single points of failure, and opportunities for automation.
• Support transition and operational readiness before steady-state service commencement.

Technical Production Support

• Provide L2/L3 technical support for UKG Workforce Management applications.
• Troubleshoot application, integration, interface, batch, data, authentication, reporting, and performance issues.
• Diagnose failed interfaces and jobs and coordinate recovery within agreed SLAs.
• Perform detailed Root Cause Analysis for recurring and high-severity technical incidents.
• Develop and implement permanent fixes and preventive measures.
• Coordinate with UKG/vendor support and other technology teams for complex product issues.
• Support major incident resolution and technical recovery activities.

UKG Technical Expertise

• UKG Pro Workforce Management / UKG Dimensions
• UKG Workforce Central, where applicable
• UKG Integration Hub / integration technologies
• APIs and Web Services
• REST/SOAP integrations
• XML and JSON
• SQL and data analysis
• SFTP/file-based integrations
• Authentication and security-related integrations
• Reports and data extracts
• Batch and scheduled processing
• Integration monitoring and troubleshooting

Integration Support

• Support inbound and outbound integrations between UKG and enterprise applications such as HR, Payroll, ERP, Finance, Identity Management, and other third-party systems.
• Monitor interface execution and proactively address failures.
• Analyze integration logs, payloads, error messages, and data discrepancies.
• Troubleshoot API, web-service, file-transfer, and middleware issues.
• Perform reconciliation and ensure completeness and accuracy of critical workforce and payroll data.
• Maintain interface specifications, data mappings, and technical documentation.

Development & Enhancements

• Analyze technical requirements and prepare technical solution designs.
• Develop and modify integrations, interfaces, extracts, reports, and related technical components.
• Perform impact analysis for application and integration changes.
• Follow coding, development, documentation, and security standards.
• Perform unit testing and support SIT, UAT, and regression testing.
• Support technical deployment and post-production validation.

Release, Upgrade & Environment Support

• Support UKG releases, patches, upgrades, and platform changes.
• Perform technical impact assessments for upcoming UKG releases.
• Coordinate deployment activities across development, test, and production environments.
• Support production implementation and post-deployment verification.
• Troubleshoot issues arising from releases and upgrades.
• Maintain technical configuration and environment documentation.

Monitoring & Operational Excellence

• Monitor UKG integrations, scheduled jobs, interfaces, and critical technical processes.
• Develop proactive monitoring and alerting capabilities.
• Identify recurring failures and implement preventive solutions.
• Improve technical support runbooks and recovery procedures.
• Ensure operational procedures meet security, audit, and compliance requirements.

Continuous Improvement & Automation

• Identify opportunities to automate repetitive support and monitoring activities.
• Reduce manual interventions and recurring incidents through technical improvements.
• Improve application and integration observability.
• Identify opportunities for proactive issue detection and self-healing.
• Contribute to ticket reduction, MTTR improvement, and service reliability initiatives.
• Maintain reusable technical knowledge and troubleshooting documentation.

Governance & Stakeholder Management

• Participate in operational reviews, problem reviews, change reviews, and service governance meetings.
• Provide technical updates for major incidents, risks, changes, and improvement initiatives.
• Collaborate with UKG Functional, HR, Payroll, Infrastructure, Security, Integration, and other application teams.
• Ensure compliance with agreed SLAs, KPIs, technical standards, and ITIL processes.

Required Skills & Experience

• 8+ years of relevant UKG/Kronos technical experience.
• Strong experience with UKG Workforce Management technical components.
• Hands-on experience supporting enterprise integrations.
• Strong knowledge of REST APIs, SOAP Web Services, XML, JSON, SQL, and file-based integrations.
• Experience troubleshooting complex production and integration issues.
• Experience supporting payroll-critical integrations.
• Strong understanding of enterprise application integration concepts.
• Experience in L2/L3 production support and AMS environments.
• Experience handling P1/P2 incidents and performing Root Cause Analysis.
• Understanding of Incident, Problem, Change, Release, and Knowledge Management processes.
• Strong analytical and troubleshooting capabilities.
• Strong communication and stakeholder management skills.

Preferred Skills

• UKG technical certification(s).
• Strong UKG Pro Workforce Management / UKG Dimensions experience.
• UKG Workforce Central experience.
• Experience with middleware/integration platforms.
• Experience with ServiceNow or similar ITSM platforms.
• ITIL certification.
• Experience with monitoring and automation tools.
• Exposure to Agile and DevOps practices.
• Experience supporting large-scale/global UKG environments.

Additional Requirements

• Must be willing to work from the office 5 days a week.
• Must be able to work from Bengaluru, Noida, or Hyderabad.
• Must be flexible to support business-critical activities outside regular business hours when required.
• Flexibility is required for payroll-critical processing, financial close cycles, production deployments, major incidents, system upgrades, releases, and other critical business events.
• May be required to participate in planned weekend or extended-hours support based on business needs.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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