TST_AF_Customer Service Representative

Bill Gosling Outsourcing; Gurgaon; On-site; INR 300,000 - 450,000; Full time

Benefits offered by this job

Growth Opportunities

Comprehensive Training

Team-Oriented Culture

Diversity & Inclusion

Fun Workplace

State-of-the-Art Offices

Rewarding Work

Job summary

Bill Gosling Outsourcing is a global outsourcing leader focused on customer care, sales, and financial services. We seek enthusiastic individuals to join a dynamic team where great results meet a fun, collaborative environment.

Every day you’ll interact with customers, provide product information, and help ensure customer data accuracy. English is essential, and opportunities for growth and comprehensive training are offered across multiple locations.

Qualifications

• North America requires a high school diploma or equivalent.
• Philippines requires 2 years post-secondary or equivalent.
• Costa Rica and United Kingdom have no minimum requirement.
• Trinidad & Tobago requires a minimum of 3 CSEC passes.
• English is compulsory in all locations.

Responsibilities

• Interact with customers and respond to inquiries in a courteous and efficient manner.
• Provide information about product features and services.
• Update customer files with accurate information following guidelines.
• Engage with customers on inbound/outbound calls, emails, and other channels.
• Aim to meet client metrics and maintain customer satisfaction.
• Support the team and company programs as needed.

Education

High School Diploma or equivalent

2 years post-secondary or equivalent

Job description

Job Description:

Join a Team That’s Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!

Interacts with customers/ customer information on a daily basis, promptly responding to all inquiries in a courteous and efficient manner. Provides information to customers about product features. Helps customers when they are faced with problems or need information and/or ensure customer information is updated accurately.

What You'll Do

Interacts with customers/ customer information on a daily basis, promptly responding to all inquiries in a courteous and efficient manner. Provides information to customers about product features. Helps customers when they are faced with problems or need information and/or ensure customer information is updated accurately.

• Help customers with complaints and questions, give customers information about products and services
• Ensure to deliver BGO and client metrics and expectations on a regular basis.
• Ensure customer satisfaction and provide professional customer support
• Update customer files with appropriate information and ensure information being placed in customer files follow regulatory, client specific, and corporate guidelines
• Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer’s account information
• Champion company core values and other company programs
• Other duties as assigned

Education

North America - Minimum High School Diploma or equivalent is required

Philippines – Minimum of 2 years post-secondary or equivalent is required

Costa Rica – No Minimum requirement

United Kingdom – No Minimum requirement

Trinidad & Tobago – Minimum 3 CSEC passes

English is compulsory in all locations

Experience

Previous experience in an Agent/Customer Service Representative is preferred but not required

Certificates/Licenses

There are no personal certification or licensing requirements for this job.

Why Join Us?

• Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
• Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success.
• Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
• Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.
• State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
• Rewarding Work: Help businesses grow while making a real difference in people’s lives!

At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here.

If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.

Bill Gosling Outsourcing – Where your career thrives!

Requirements: