True Talents Consulting Private Limited Looking for Windows System Administrator at Bengaluru, [...]

True Talents Consulting Private Limited; Bengaluru; On-site; INR 8,50,000 - 10,00,000; Full time

Job summary

A technology consulting firm in Bengaluru is seeking a Windows system admin to provide technical support to Enterprise Accounts. The ideal candidate will have strong troubleshooting skills and experience with Windows OS and networking. The position requires working US shifts in a fast-paced environment. Salary is up to ₹1,000,000 per year, with full-time permanent placement.

Qualifications

• Technical support for Enterprise Accounts via phone, email and web tickets.
• Manage customer expectations during support calls and coordinate with operational teams.
• Ability to provide accurate initial information in time-sensitive situations.
• Work in a fast-paced environment and accurately diagnose issues.
• Collaborate with global support functions and teams.

Responsibilities

• Provide accurate and timely technical support to customers.
• Coordination with different operational teams on complex issues.
• Perform as the primary interface for internal escalations.

Skills

Database (ODBC connection, common DBs)

Networking (HTTP, network trace, DNC. Proxy, LB, APIs)

Windows OS (underlying Service, Domain, AD, process, security/SSL)

Authentication (Win AD auth, SAML, user/pass)

Troubleshooting (log analysis)

Job description

Designation: Windows system admin – Active directory

Work Location: Bangalore ( work from Office ) US shift

Job Type: Permanent

Roles and Responsibilities & Skill Requirements

• Provide technical support to Enterprise Accounts via phone, email and web tickets
• Manage the customer expectations when they call support and coordinate with different operational teams on complex issues, or according to the process
• Must have the ability to provide accurate initial information in time sensitive situations.
• Work in a fast paced, high-pressure environment under minimum supervision, correctly diagnose a
• issue and analyze its severity and urgency and act accordingly based on the business impact
• Perform as the primary interface on internal escalation for different global support teams
• Strong collaboration and coordination with the different global support functions and teams
• Continuously improve and upgrade technical and professional skills through training, self-study, and certifications
• Meet business objectives and team targets defined by management
• Requirements & Scale
• Skills (Core):
• Database (ODBC connection, common DBs): 3
• Networking (HTTP, network trace, DNC. Proxy, LB, APIs): 3
• Windows OS (underlying Service, Domain, AD, process, security/SSL): 3
• Authentication (Win AD auth, SAML, user/pass): 3
• Troubleshooting (log analysis): 4
• Skills (Nice to have)
• Third-party data source knowledge (SharePoint, Salesforce, OneDrive)
• Python fundamental (or other programming related)
• Knowledgebase documentation procedures (KCS is a plus)
• definition (1-5 scale)

Insufficient understanding

Surface level understanding can explain in their own words.

Understand the overall concept and can provide at least one relevant example/use case (this is the average level that meets the expectation)

Demonstrate good understanding and can apply in many real scenarios.

Professional knowledge, demonstrate in-depth knowledge, and able to coach someone else in this area.

Job Types: Full-time, Regular / Permanent

Salary: Up to ₹1,000,000.00 per year

Schedule:

Ability to commute/relocate:

• Bengaluru Rural, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Experience: