Trigent Software Ltd Looking for Technical Support US Process – Voice at Bengaluru, Karnataka

Trigent Software Ltd; Bengaluru; On-site; INR 3,50,000 - 4,00,000; Full time

Job summary

An established industry player is seeking a dedicated AV Support Specialist to assist users with technical issues related to audio-visual systems and video conferencing. This role involves troubleshooting, coordinating event setups, and ensuring smooth execution of high-profile calls. The ideal candidate will possess excellent communication skills and be flexible to work in a 24x7 shift environment. Join a dynamic team where your contributions will directly impact the success of client events and enhance user experiences with cutting-edge AV technology.

Qualifications

• Ability to troubleshoot AV and technical issues effectively.
• Strong communication skills for client interaction.

Responsibilities

• Support users with AV systems and video conferencing calls.
• Coordinate preventative maintenance for AV equipment.
• Act as conference operator for high-profile calls.

Skills

Excellent Communication

Job description

Job Description

Answer ACD calls related to technical issues of the users ranging from local desktop to applications and AV requirements. Respond to email and SRS requests for audio conference bookings.

Remote setup and tear down of Audio Visual events including VCs as per the user requirements.

Supporting the client in the use of AV Systems.

Supporting Video Conferencing calls.

Act as conference operator for high profile calls.

First line troubleshooting if problems are reported – using diagnostic techniques.

Translate user requirements to the system for event execution.

Resolve booking issues and ensure latest information is made available for event setup.

Liaising with stakeholders to ensure successful execution of events.

Coordinate preventative maintenance to AV equipment.

Troubleshoot AV / Event related issues during set up or during the actual call, as and when it arises.

Escalation when problems persist.

Promote and adhere to the Company’s policy and procedures.

Running metric reports.

Any other responsibilities as requested by the lead and / or any designated member from the team.

Should be flexible to work in any of the 24 x 7 shifts.

Skills:

Excellent Communication

Job Types:

Full-time, Fresher

Salary:

₹350,000.00 – ₹400,000.00 per year

Benefits:

Day range:

Shift:

Education:

Language:

Shift availability:

Contact:

Speak with the employer: [phone]