Travel Ops Sourcing Associate

Syneos Health, Inc.; Hyderabad; On-site; INR 500,000 - 700,000; Full time

Job summary

Syneos Health in Hyderabad, India, is seeking a Travel Ops Sourcing Associate to support the day‑to‑day execution and governance of our global travel program. You will be the primary liaison between travelers, BCD Travel, and internal stakeholders, handling policy questions, booking issues, and travel system administration (Concur & Cytric).

The role focuses on operational service, issue resolution, data reporting, supplier program support, and continuous process improvements to enhance traveler

Qualifications

• Overview: Support the day-to-day execution and operational management of the companys global travel program. Provide support to employees experiencing travel-related issues, assist with travel system administration, supplier program support, and travel policy compliance.
• This is a highly operational and service-focused role, acting as a key liaison between travelers, BCD Travel, and internal stakeholders to ensure a smooth travel experience.

Responsibilities

• Act as the first point of contact for travel inquiries and issues including booking errors, ticketing issues, policy questions, and travel tool navigation (Concur & Cytric).
• Support troubleshooting within Concur Travel and manage technical issues.
• Coordinate with BCD Travel to resolve service delivery issues and monitor recurring problems.
• Maintain issue logs and resolution trackers; respond to inquiries about policy, booking process, and tools.
• Support traveler communications on policy updates, process changes, and program initiatives.

Job description

Job Summary

Travel Ops Sourcing Associate

Job Responsibilities

Travel Operations Role

Overview: Support the day-to-day execution and operational management of the companys global travel program. Provide support to employees experiencing travel-related issues, assist with travel system administration, supplier program support, and travel policy compliance.

This is a highly operational and service-focused role, acting as a key liaison between travelers, BCD Travel, and internal stakeholders to ensure a smooth travel experience.

Travel Operations & Issue Resolution

• Act as the first point of contact for travel-related inquiries and issues, including: Booking errors, Ticketing issues, Policy-related questions, Travel tool navigation support (Concur & Cytric)
• Support troubleshooting within Concur Travel (including New Concur Travel) and escape technical issues when needed
• Coordinate with BCD Travel to resolve service delivery issues
• Monitor and track recurring issues and identify trends
• Maintain issue logs and resolution trackers
• Respond to employee inquiries regarding: Travel policy, Booking process, Travel tools and resources
• Support traveler communications related to policy updates, process changes, and travel program initiatives

Reporting & Data Support

• Extract and prepare standard reports from BCD DecisionSource and Concur
• Maintain operational trackers and reporting dashboards
• Perform basic data validation to support reporting accuracy
• Assist with travel compliance

Program Support

• Assist in managing the preferred hotel program
• Help monitor hotel compliance and preferred supplier adoption
• Track rate loading issues and hotel availability gaps
• Support audits of negotiated rates versus booked rates
• Maintain supplier issue logs and follow up on resolutions when required

System Administration Support

• Assist with traveler profile maintenance in Concur
• Support user access requests and basic system administration activities
• Assist in testing and validation of system updates, enhancements, and configuration changes
• Maintain user guides, FAQs, and process documentation

Continuous Improvement

• Identify recurring operational issues and process inefficiencies
• Support implementation of new travel processes and tool enhancements
• Assist with user training and change management activities
• Recommend opportunities to improve traveler experience and operational efficiency

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.