Travel Consultant

Shashwath Solution; Chennai District; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A travel consultancy firm in Chennai seeks a Travel Consultant to assist clients with planning, booking, and managing their domestic travel experiences. The ideal candidate will have excellent communication skills, knowledge of travel destinations, and be able to handle client inquiries efficiently. Freshers are welcome, with a recommended degree in Travel and Tourism. This role requires strong organizational abilities and attention to detail.

Qualifications

• Freshers or experience in the travel industry or customer service is highly desirable.
• Knowledge of domestic travel destinations and services is a plus.

Responsibilities

• Assist clients in identifying travel preferences and goals.
• Create customized itineraries for clients.
• Handle reservations for domestic travel.
• Provide ongoing support to clients before and after their trip.
• Stay informed about the latest travel trends.
• Promote additional travel services.

Skills

Strong communication skills

Excellent organizational abilities

Proficiency with booking systems

Problem-solving skills

Knowledge of travel regulations

Education

Degree in Travel and Tourism

Tools

Microsoft Office

CRM systems

Job description

Overview

Position Overview: A Travel Consultant is responsible for helping clients plan, book, and manage their domestic travel experiences. The role involves providing expert advice on travel destinations, accommodations, and transportation. The advisor ensures a seamless and enjoyable travel experience, catering to the specific preferences and needs of the clients.

Experience and Education

• Freshers or previous experience in the travel industry or customer service is highly desirable.
• Knowledge of domestic travel destinations and services is a plus.
• Any degree in Travel and Tourism recommended.

Key Responsibilities

1. Consulting with Clients
   • Assist clients in identifying travel preferences and goals, including budget, duration, and type of experience (e.g., adventure, relaxation, cultural).
   • Provide personalized recommendations for destinations, accommodations, activities, and transportation based on client needs and preferences.
   • Offer advice on local events, festivals, and seasonal travel recommendations.
2. Trip Planning & Itinerary Creation
   • Create customized itineraries for clients, ensuring that all aspects of their trip (flights, hotels, car rentals, excursions, etc.) align with their preferences and travel goals.
   • Ensure that all necessary travel documents (e.g., bookings, confirmations) are organized and provided to clients ahead of time.
   • Make recommendations for dining, entertainment, and local experiences to enhance the trip.
3. Booking and Reservations
   • Handle reservations for domestic travel, including flights, trains, buses, hotels, tours, and other services.
   • Manage payment processing and ensure that all bookings are confirmed and accurate.
   • Communicate with suppliers to arrange accommodations and activities based on client requirements.
4. Customer Support and Problem Resolution
   • Provide ongoing support to clients before, during, and after their trip, addressing any issues or concerns that may arise.
   • Handle last-minute changes, cancellations, and rescheduling, offering alternatives and solutions when necessary.
   • Serve as a point of contact in the event of emergencies, travel disruptions, or unexpected challenges.
5. Research and Staying Updated
   • Stay informed about the latest travel trends, domestic destinations, accommodation options, transportation routes, and regulations.
   • Continuously research new destinations, services, and experiences to provide clients with fresh ideas and exclusive deals.
   • Attend industry events, webinars, and training sessions to remain knowledgeable about the domestic travel market.
6. Sales and Upselling
   • Promote additional travel services such as travel insurance, car rentals, guided tours, and activities.
   • Meet sales targets by offering clients packages, upgrades, or add-ons that enhance their travel experience.
   • Assist in marketing campaigns or promotions to attract new clients and maintain customer relationships.

Skills

• Strong communication skills (written and verbal) to liaise with clients, suppliers, and stakeholders.
• Excellent organizational and multitasking abilities.
• Ability to work independently and as part of a team.
• Proficiency with booking systems, online research, and office software (e.g., Microsoft Office, CRM systems).
• Problem-solving and conflict resolution skills.
• Detail-oriented with a focus on customer satisfaction.
• Knowledge of travel regulations and safety guidelines.