Travel and Expense Specialist - Customer Engagement

Boston Scientific India Pvt Ltd; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Boston Scientific India Pvt Ltd is recruiting a Travel & Expense Specialist (Off Roll) to support the Global Travel & Expense Audit Team in India. The role involves TE compliance, invoice validation, responding to employee queries, and auditing expense reports.

You will work with multiple stakeholders to ensure timely, accurate TE processing as part of GBS standards. The ideal candidate has 2–3 years in T&E support, hands-on with Concur and SAP (FI), and strong English communication.

Qualifications

• 2–3 years experience in supporting Travel & Expense processes.
• Fluent English (verbal & written).
• Experience in a GBS/shared services environment is a plus.

Responsibilities

• Verify and manage T&E documents per country e-invoicing rules.
• Analyze T&E queries and handle tickets efficiently.
• Assist with new system implementation and testing.
• Audit T&E reports for accuracy.
• Maintain process docs and desk procedures for T&E team.
• Meet KPIs and SLAs defined by GBS.
• Assist with internal and external audits and related matters.
• Ensure compliance with policy, legal and ethical standards.
• Prepare compliance reports.
• Provide training and support on T&E processes.
• Analyze and improve T&E processes; identify improvements.
• Collaborate with teams to implement improvements and AI solutions.
• Apply LEAN methodology in practice.
• Log and drive timely issue resolution.
• Suggest value-improvement ideas.

Skills

Strong analytical skills

Strong written and verbal comms

Customer service orientation

Interpersonal skills

Target delivery

Tools

Concur

SAP ECC

SAP S/4 Hana FI

MS Office

Ticketing system

Job description

Travel & Expense Specialist, Customer Engagement (Off Roll)

Additional Locations: N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions. Supporting a variety of duties in the Global Travel & Expense Audit Team such as TE compliance reporting preparation, TE invoice validation and management, responding to complex employee queries, auditing expense reports, supporting the cards program projects, system testing and implementation, documentation update. All activities need to be performed timely and accurately as all GBS activities are performed on agreed SLA timelines. The activities will require working together and building business relationships with a variety of customers, stakeholders and relevant support functions. The work will be performed in a team where a lot of interaction is required to ensure all activities are delivered timely, with highest quality and attention to details.

Key Responsibilities

• Travel and Expense documents verification and management according to country e-invoicing regulations
• Travel and Expense queries analytics and query handling via ticketing system
• New system implementation and testing
• Auditing T&E reports
• Support with maintaining process documentation and desktop procedure for Travel and Expense Team
• Comply with KPI’s and SLA’s as defined by GBS
• Support internal and external audits and audit-related matters
• Ensure all activities comply with corporate policy, legal demands and ethical standards
• Compliance reporting preparation
• Provide trainings and support to other teams on T&E processes
• Analyze and improve business operations across the T&E process, conduct research and analysis to identify opportunities for process improvement.
• Work collaboratively with other teams to implement process improvements and AI solutions.
• Applying LEAN methodology in practice.
• Log, maintain and drive till resolution
• Value Improvement ideas.

The successful candidate will demonstrate the following competencies

• Strong analytical skills, high attention to details, ability to work under pressure, problem solver
• Strong written and verbal communication skills
• Customer service orientation
• Strong interpersonal skills
• Comfortable with frequent change and ambiguity in a matrix organization
• Ability to deliver against targets and objectives
• Effective negotiation skills

Requirements

• At least 2-3 years experience in supporting T&E processes
• Experienced Concur, SAP ECC, SAP S/4 Hana (FI module), MS Suites (Excel, Word etc), ticketing system
• User Experience within a GBS / Shared Service Centre (Finance-related) environment
• Fluent English (Verbal & Written) and any other language nice to have

Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.

Experience Level Mid Level