Transportation Specialist, Relay Ops

Amazon Inc.; Hyderabad; Vor Ort; INR 1.500.000 - 2.200.000; Vollzeit

Zusammenfassung

Amazon India is seeking a data-driven investigator for the NOC RCMT to monitor and manage investigations across geographies, perform root-cause analysis, and ensure SOP compliance within SLA timelines. The role requires a quantitative degree and Excel experience, with SQL and BI tools a plus.

You will extract data from multiple portals, identify trends, prepare daily/weekly reports, and contribute to continuous improvement while upholding strict confidentiality and compliance in a high-velocity

Qualifikationen

• Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics.
• Experience with Excel.
• Experience with SQL and data visualization tools.

Aufgaben

• Investigate and manage cases across geographies within SLA timelines.
• Perform deep-dive analysis to determine root cause and classify incidents.
• Extract and monitor data from internal portals and dashboards.
• Identify trends and anomalies and report to managers.
• Ensure SOP compliance and identify process gaps.
• Document and report findings with audit trails.
• Participate in quality assurance and calibration sessions.
• Support continuous improvement initiatives and confidentiality.
• Uphold confidentiality and comply with all policies.

Kenntnisse

Analytical skills

Investigative skills

Ausbildung

Bachelor's degree in a quantitative/technical field

Tools

Excel

SQL

Data visualization tools

Jobbeschreibung

NOC (Network Operation Center) is the central command and control center for 'Transportation Execution' across the Amazon Supply Chain network supporting multiple geographies. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem-solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon's ability to serve its customers on time.

Risk and Compliance Monitoring Team (RCMT) within NOC is the centralized risk management function for RoW Surface Transportation. This team leads risk assessments across ST programs and develops tailored risk mitigation initiatives, programs, and audits to meet the needs of our business customers. RCMT is dedicated to preventing bad actors from exploiting Amazon services for illicit purposes and collaborates closely with legal, finance, and HR departments to conduct thorough investigations and take necessary actions against such actors. We harness advanced technology to enhance our processes and develop projects, programs, and products that optimize Surface Transportation Operations across RoW countries — Brazil, Mexico, AMET (Egypt, KSA, South Africa, UAE), Japan, India, and Australia.

The role operates on a rotational shift model (including nights and rotational week-offs) to provide round-the-clock coverage across time zones.

Key job responsibilities

• Investigation & Case Management — Serve as a primary investigator conducting daily investigations across assigned geographies. Review cases from monitoring dashboards, determine root cause (process gaps, SOP non-compliance, or deviations), and document findings with supporting evidence within established SLA timelines.
• Deep-Dive Analysis & Root Cause Determination — Perform deep-dive analysis into raised cases by validating operational justifications. Distinguish between legitimate operational exceptions, process loopholes, and potential compliance deviations to ensure accurate case classification.
• Data Extraction & Monitoring — Extract and manage data from multiple internal portals and monitoring dashboards to support daily investigation operations. Maintain familiarity with data sources, system tools, and reporting platforms used across assigned geographies to ensure comprehensive case review.
• Trend Identification & Anomaly Reporting — Identify recurring patterns, emerging risk trends, and anomalies through systematic review of investigation outputs. Report identified trends and anomalies to managers for further review, escalation, and strategic action.
• SOP Compliance & Process Gap Identification — Evaluate investigated cases against established SOPs and operational guidelines. Identify control gaps and process loopholes and recommend SOP revisions or corrective actions to strengthen compliance controls across assigned geographies.
• Documentation & Reporting — Generate and maintain accurate investigation records, periodic reports (daily, weekly, monthly), and case documentation. Ensure all findings, evidence, and outcomes are systematically documented to support audit trails and leadership reviews.
• Quality Assurance & Calibration — Participate in quality assurance reviews and calibration sessions to ensure consistency and accuracy of investigation outputs across the team. Cross-validate investigation findings and support peer reviews as directed by managers.
• Continuous Improvement — Actively seek solutions through logical reasoning and identify trends to suggest process improvements. Provide feedback on detection accuracy and dashboard logic refinement to leadership for further evaluation and action.
• Confidentiality & Compliance — Uphold strict confidentiality standards for all sensitive information handled during investigations. Adhere to all Amazon policies, ethical guidelines, and compliance protocols governing risk management activities.

Basic Qualifications

• Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
• Experience with Excel

Preferred Qualifications

• Experience with SQL
• Logistics background and experience in a similar role
• Proficient in Excel (Pivot Tables, VLookUps, data filtering)
• Familiarity with data visualization tools (e.g., QuickSight or similar BI platforms)
• Demonstrated investigative and analytical skills with attention to detail
• Experience preparing reports identifying findings and providing recommended remediation strategies

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.