Transportation Specialist, AmazonNowCO, RoW APEX

Amazon; India; Remote; INR 6,00,000 - 9,00,000; Full time

Job summary

A leading technology company in India seeks a Transportation Specialist to manage operations within the Network Operations Center. The ideal candidate will enhance communication and problem-resolution processes to support timely delivery of freight. Applicants should have a Bachelor’s degree in a quantitative field and experience with Excel. Strong leadership and analytical skills are essential for this role.

Qualifications

• Strong analytical, mediation and problem-resolution skills.
• Exceptional written and verbal communication skills.
• High attention to detail and ability to manage multiple priorities.

Responsibilities

• Communicate with internal customers.
• Drive improvements to visibility tools and processes.
• Resolve customer escalations with business and operations teams.

Skills

Communication skills

Analytical skills

Leadership

Problem-resolution skills

Education

Bachelor's degree in a quantitative/technical field

Tools

Excel

Job description

Overview

Job Description for Transportation Specialist – NOC INDIA

NOC (Network Operations Center) is the central command and control center for Transportation Execution across the Amazon Supply Chain network, supporting multiple geographies including NA, India and EU. It ensures timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from FCs to carrier hubs. In case of any exceptions, NOC resolves issues and keeps stakeholders informed. NOC also analyzes network data to identify trends in exceptions and proposes process changes to streamline operations. Overall, NOC ensures the smooth functioning of Amazon transportation and supports on-time customer delivery.

Purview of a Transportation Specialist

In this role, you will work with business and operations teams to resolve customer escalations, analyze historic results, and initiate programs in a fast-growing environment. You will drive improvements to visibility tools, methods, and processes to increase actionable data availability and granularity for internal and external partners. You will show strong ownership of customer issues, proactively initiate SOPs and process changes as required, and communicate effectively with stakeholders. You will seek simple, scalable solutions to difficult problems and demonstrate strong project-management skills.

Responsibilities include, but are not limited to:

• Communication with internal customers (CS, MM, LM, FC, Trans Program, HR).
• Exceptional written and verbal communication skills with the ability to create compelling messaging and present complex information clearly and concisely.
• High attention to detail and the ability to manage multiple, competing priorities with minimal supervision.
• Strong analytical, mediation and problem-resolution skills.
• Demonstrated leadership with a bias toward action and a culture of ownership and learning.
• Collaborative management environment and clear formal and informal communication with remote and local management teams.
• Strong understanding of process improvement techniques.

Qualifications

• Bachelors degree in a quantitative/technical field such as computer science, engineering, statistics
• Experience with Excel

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit the information page for accommodations: https://amazon.jobs/content/en/how-we-hire/accommodations. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.