Transportation Representative , NOC - AMET Inbound

Amazon; Hyderabad; On-site; INR 3,00,000 - 4,00,000; Full time

Job summary

A leading e-commerce company in Hyderabad is seeking an L2 Associate to act as the primary interface between the business and seller points of contact. Responsibilities include managing inbound inventory, addressing shipment concerns, and providing process improvement suggestions. The ideal candidate should have excellent communication and time-management skills along with a graduation degree.

Qualifications

• Ability to communicate clearly with all customers.
• Good comprehension skills to understand customer issues.
• Familiarity with Windows XP and email applications.

Responsibilities

• Effectively communicate in a clear and professional manner.
• Provide prompt and efficient service to customers.
• Manage sensitive cases by escalating appropriately.

Skills

Excellent communication skills

Time-management skills

Logical reasoning

Teamwork

Education

Graduation in any specialization

Tools

Microsoft Outlook

Microsoft Word

Excel

Job description

Job Description for L2 associates

Overview

The L2 associate acts as the primary interface between Amazon and seller POCs. L2 Associates are expected to honor the requests from vendors regarding inbound inventory, shipment concerns, work on saving freight, address appointment-related queries, and provide process improvement suggestions.

Key job responsibilities

Summary of Responsibilities

1. Effectively communicate in a clear and professional manner at all times
2. Provide prompt and efficient service to Amazon customers and delivery partners
3. Manage sensitive cases by escalating appropriately
4. Demonstrate excellent time-management skills
5. Maintain or exceed targeted performance metrics
6. Seek solutions through logical reasoning and identify trends to suggest process improvements

BASIC QUALIFICATIONS

Qualitative Requirements

• Graduation in any specialization from a recognized university
• Excellent communication skills (written and verbal)
• Ability to communicate clearly with all customers
• Good comprehension skills to understand customer issues
• Ability to concentrate and follow issues through resolution
• Ability to work successfully in a team and independently
• Familiarity with Windows XP, Microsoft Outlook, Word, and Internet Explorer
• Excellent typing skills
• Proficiency in navigating websites
• Proficient in email applications

PREFERRED QUALIFICATIONS

• Logistics background and experience in a similar role
• Proficiency in Excel

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