Transportation Representative, AV

Amazon; West Bengal; On-site; INR 600,000 - 900,000; Full time

Job summary

ADCI - West Bengal - H29 is seeking a data-driven TOC analyst to coordinate with vendors, carriers, and internal teams. The role focuses on data extraction from multiple databases, ad hoc reporting, and performance tracking to drive logistics efficiency.

Candidates should be proficient in Excel (Pivot Tables, VLOOKUP) and SQL, with the ability to translate business needs into clear technical requirements for the Amazon technology teams involved in TOC operations.

Qualifications

• Experience coordinating with multiple stakeholders and cross-functional teams.
• Knowledge of Excel, including Pivot Tables and VLOOKUPs.
• Experience with fast-moving, high-performance teams and delivering innovative solutions.
• 10+2 degree requirement.

Responsibilities

• Communicate with external customers and internal teams to resolve issues.
• Pull data from databases and perform ad hoc reporting and analysis.
• Develop performance metrics and translate business requirements for tech teams.
• Assess trends and escalate data variance to owners for timely resolutions.
• Work within time constraints to meet critical business needs and present findings.

Skills

Stakeholder communication

Excel

Team collaboration

10+2 degree

Education

10+2 degree

Tools

SQL

Job description

Description

TOC (Transportation Operation Center) is the central command and control center for

TOC (Transportation Operation Center) is the central command and control center for

‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, TOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving TOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, TOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.

Key job responsibilities

Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)

• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus.
• Develop and/or understand performance metrics to assist with driving business results. Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by TOC.
• Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data.
• Must be able to systematically escalating problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
• Work within various time constraints to meet critical business needs, while measuring and identifying activities performed.
• Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these findings in a review forum.

Providing real-time customer experience by working in 24*7 operating environment.

Basic Qualifications

• - Experience working and communicating with multiple stakeholders, C-level executives and cross functional teams or equivalent
• - Knowledge of Excel (Pivot Tables, VLookUps)
• - Experience working with fast-moving, high-performance teams and driving innovative solutions tailored to unique business environments
• - 10+ 2 degree

Preferred Qualifications

• - Knowledge of SQL

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

ADCI - West Bengal - H29

Job ID: A10504603