Transportation Representative AV

Amazon; Kolkata District; On-site; INR 450,000 - 600,000; Full time

Job summary

Amazon’s TOC team in India seeks a Trans Ops Representative to facilitate flow of information between carriers, hubs, and warehouses, resolving issues impacting customer experience and business continuity. You will perform data pulls from databases, generate ad hoc reports, and help define requirements for software teams, while working across inbound and outbound operations in a fast-paced environment.

Ideal candidates communicate clearly with multiple stakeholders, have Excel and SQL skills,

Qualifications

• Experience communicating with multiple stakeholders and executives.
• Proficient in Excel (Pivot Tables, VLOOKUP).
• Experience in fast-moving, high-performance teams.

Responsibilities

• Coordinate with Carriers, Hubs and Warehouses to resolve issues affecting customer experience.
• Pull data from databases (Excel, Access, SQL) and perform ad hoc reporting.
• Develop and track performance metrics to drive business results.
• Define business and functional requirements for Amazon tech teams.
• Understand data trends and make data-driven decisions.
• Escalate and route issues to relevant owners and ensure resolutions.
• Work under tight deadlines to meet critical business needs.
• Communicate findings verbally and in writing for weekly reviews.
• Provide real-time customer experience by operating 24x7.

Skills

Stakeholder communication

Cross-functional teams

Excel

SQL

Education

12th grade or equivalent

Tools

SQL

Job description

Job Description:

TOC (Transportation Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, TOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving TOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, TOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.

Purview of a Trans Ops Representative

A Trans Ops Representative at TOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at TOC works across two verticals – Inbound and Outbound operations.

Key job responsibilities

• Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)
• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus.
• Develop and/or understand performance metrics to assist with driving business results.
• Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by TOC.
• Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data.
• Must be able to systematically escape problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
• Work within various time constraints to meet critical business needs, while measuring and identifying activities performed.
• Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum.
• Providing real-time customer experience by working in 24*7 operating environmen

Basic Qualifications:

• Experience working and communicating with multiple stakeholders, C-level executives and
• cross functional teams or equivalent
• Knowledge of Excel (Pivot Tables, VLookUps)
• Experience working with fast-moving, high-performance teams and driving innovative solutions tailored to unique business environments
• 10+ 2 degree

Preferred Qualifications:

• Knowledge of SQL

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Requirements: