Transformation Leader-Master Black Belt

Genpact; Gurugram District; On-site; INR 3,500,000 - 6,500,000; Full time

Job summary

Genpact in India seeks a Transformation Leader (Insurance) to drive end-to-end operational transformation across P&C carrier and broker operations. You will redesign processes, implement digitization, and use data-driven decision making to improve efficiency, scalability and profitability.

You will lead roadmaps, deploy technologies like RPA, OCR, ML, GenAI, and work with cross-functional teams to deliver measurable outcomes for COO/CFO/CIO stakeholders.

Qualifications

• 12–18+ years of experience in insurance, with deep exposure to P&C broker or carrier operations.
• Proven track record leading large-scale transformation or operational excellence programs.
• Experience with senior executives and cross-functional teams.
• Certifications in Project Management, Automation, Design Thinking preferred.

Responsibilities

• Drive end-to-end operational transformation across P&C carrier and broker operations.
• Lead transformation roadmaps and projects focusing on digitization and data-driven decisions.
• Expand adoption of digital tools, automation, and modern broker systems.
• Lead change management and communicate progress to senior leadership.

Skills

Insurance transformation leadership

Lean Six Sigma

Change management

Stakeholder management

Data analytics

Cross-functional leadership

Process redesign

RPA & automation

Education

MBA / Post Graduation

Tools

RPA

GenAI

OCR

Data visualization

Job description

The Transformation Leader (Insurance) is responsible for driving end-to-end operational transformation across Property & Casualty (P&C) insurance carrier & broker operations. The role focuses on improving efficiency, scalability, service quality, and profitability through process redesign, digitization, operating model changes, and data-driven decision making.

The role would be responsible for the effective delivery of the Transformation Roadmaps and projects for the clients with a distinctive focus on deploying digital technologies like Robotics, Machine Learning, Intelligent automations, Generative AI, etc. by working with cross-functional global teams to favourably impact to the business outcomes of the customer.

Responsibilities

1. Operational Transformation

• Endorsements & mid-term adjustments
• New business onboarding
• Carrier interactions and compliance
• Identify inefficiencies, bottlenecks, and cost drivers; redesign processes using Lean / Six Sigma principles.
• Standardize workflows across lines of business, geographies, and acquired broker entities.
• Drive adoption of digital tools, workflow platforms, and automation (RPA, OCR, straight-through processing).
• Partner with IT, vendors, and Insurtech to modernize broker management systems (BMS), CRM, and document management.
• Enable data integration between carriers, brokers, and internal systems.
• Define target operating models aligned to growth, M&A, and client segmentation strategies.
• Optimize role clarity, spans of control, and sourcing models (onshore/offshore/shared services).
• Support post-merger integration for acquired brokerages.

4. Performance & Analytics

• Establish operational KPIs and dashboards (e.g., turnaround time, hit ratios, cost per policy, error rates).
• Embed performance management routines and continuous improvement culture.
• Use data to drive prioritization of transformation initiatives.

5. Change & Stakeholder Management

• Lead change management across frontline teams, leaders, and partners.
• Act as a trusted advisor to senior leadership.
• Communicate vision, progress, and impact clearly and consistently.

Skillset

• 12–18+ years of experience in insurance, with deep exposure to P&C broker or carrier operations
• Proven track record leading large-scale transformation or operational excellence programs
• Strong understanding of broker workflows, carrier interactions, and regulatory requirements
• Experience working with senior executives and cross-functional teams
• Experience in setting up process measurement systems with advance visualization tools to implement real time monitoring frameworks and platforms
• Proficiency in data and analytical tools like control charts, descriptive statistics, box charts, hypothesis testing etc
• Certifications in Project Management, Automation, Design Thinking will be preferred.
• Demonstrate thought leadership and risk-taking abilities.
• Strong Quantitative and problem-solving ability: Ability to conceptualize complex problems and develop an Analytical Road map for them
• Experience of leading and driving strategic initiatives for COO, CFO and CIO personas
• Proven experience in driving continuous improvements across teams using Lean Six Sigma, Design Thinking, Digital and Automation Solutions, Advanced Analytics and GenAI
• Excellent communication and stakeholder management with ability to work in diverse teams and with multiple stakeholders
• Facilitative Leadership skills – Influencing skills, mentoring and coaching – to be able to drive change

Qualifications

• MBA / Post Graduation in any discipline