Transaction Services Specialist

Mastercard India Services Pvt Ltd; Pune District; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Mastercard India Services Pvt Ltd is seeking a Senior Specialist, Transaction Services in Pune to provide timely P2P support, resolve supplier onboarding, PO, invoices and payments inquiries, and coordinate with Global P2P, Sourcing, Legal and Compliance teams.

You will analyze data, maintain trackers, support month‑end close, and drive process improvements while ensuring SOX compliance and strong customer service and communication across functions.

Qualifications

• Master’s degree in Accounting or Finance and equivalent work experience (min. 7 years).
• Experience supporting procure to pay processes and expense/sub-ledger accounting with metrics-based performance tools.
• Excellent customer service and focus on process improvements.
• Ability to work across functions to resolve issues and maintain satisfaction.
• Ability to understand contract terms and draft SOW/MSA/DPA.
• Experience with ERP systems such as Coupa and Oracle (preferred).
• End-to-end AP knowledge.
• Strong verbal and written communication.

Responsibilities

• Provide quality and timely resolution for P2P inquiries (supplier onboarding, PO, invoices/payments).
• Coordinate with Global P2P, Sourcing, Legal, Compliance to resolve inquiries.
• Liaise with Business Owners and Suppliers to resolve P2P inquiries.
• Update and maintain working files and trackers for reporting.
• Perform day-to-day transaction processing in AP, payments, and month-end close.
• Perform data analysis and provide insights and recommendations for improvements.
• Plan and organize work to meet SLA objectives.
• Ensure SOX compliance and maintain documentation.

Skills

Data analysis

Customer service

Cross-functional collaboration

Communication skills

Process improvement

Attention to detail

Education

Master’s degree in Accounting or Finance

Tools

Coupa

Oracle

Job description

Specialist, Transaction Services

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Specialist, Transaction Services

Job Description

Procure-to-Pay Services – L8 – Specialist Overview

The Global Business Solution Center (GBSC) is a shared services center within Mastercard whose mission is to add value to our partners and serve our customers by delivering operational excellence, enhanced customer experiences, and focused business results. The Team member will execute on this mission in collaboration with peers and support of Transaction Services Leadership.

• Do you want to be part of a dynamic and agile team environment?
• Are you motivated to drive business transformation on a global scale?

Role

• Provides quality and timely resolution for P2P inquiries related to Supplier onboarding, Purchase orders, invoices / payments, etc.
• Coordinates with Global P2P, Sourcing, Legal, Compliance teams to resolve P2P inquiries
• Liaise with Business Owners, Suppliers to resolve their P2P inquiries
• Update and maintain working files, trackers for reporting purpose
• Performs day to day transaction processing in support of accounts payable, payments processing and month-end close activities in the procure to pay space
• Performs data analysis, provides insights on activity and recommendations on process improvements that will reduce manual effort and improve timeliness and accuracy
• Plan and organize work so that Service Level Agreement objectives are met or exceeded
• Ensures compliance to SOX controls and maintains documentation as assigned

All About You

• Master’s degree in Accounting or Finance and equivalent work experience (min. 7 years)
• Experience supporting procure to pay processes and expense/ sub-ledger accounting with reliance on metrics-based performance management tools
• Have excellent customer service, understand the customer journey and advocate for process improvements that make sense for the customer and the processing teams
• Work effectively across functions to get a resolution and maintain customer satisfaction. Continually look at opportunities for process improvements and deploy solutions. You turn problems into opportunities
• Ability to understand contract terms, support in drafting SOW/MSA/DPA, etc.
• Experience with ERP systems, such as Coupa and Oracle (preferred)
• End to end AP knowledge
• Excellent verbal / written communication. Be skilled at explaining technical problems succinctly and clearly.
• Have strong data analysis skills to dig into the details, identify actionable insights and bring positive results
• Ability to deliver quality results in a fast-paced environment with a sense of urgency and focus on data integrity and compliance

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard’s security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Experience Level

Senior Level