Specialist, Transaction Services

Mastercard; Pune District; On-site; INR 1,200,000 - 1,500,000; Full time

Job summary

A leading global payment services company is seeking a Specialist, Transaction Services in Pune. This role involves addressing P2P inquiries, enhancing customer experiences, and improving operational processes. Candidates must possess a Master's degree in Accounting or Finance and have at least 7 years of experience in the procure to pay domain. The position demands strong analytical and communication skills, with familiarity in ERP systems like Coupa and Oracle being preferred.

Qualifications

• Minimum 7 years of experience supporting procure to pay processes.
• Strong understanding of metrics-based performance management tools.
• Excellent communication skills in both verbal and written forms.

Responsibilities

• Resolve P2P inquiries related to supplier onboarding and payments.
• Perform transaction processing in accounts payable and payments.
• Identify and implement process improvements.

Skills

Customer service

Data analysis

Process improvement

Communication skills

Education

Master's degree in Accounting or Finance

Tools

Coupa

Oracle

Job description

Title and Summary

• Specialist, Transaction ServicesOverviewThe Global Business Service Center (GBSC) is a shared services center within Mastercard whose mission is to add value to our partners and serve our customers by delivering operational excellence, enhanced customer experiences, and focused business results
• The Team member will execute on this mission in collaboration with peers and support of Transaction Services Leadership
• Do you want to be part of a dynamic and agile team environment? Are you motivated to drive business transformation on a global scale?Role Provides quality and timely resolution for P2P inquiries related to Supplier onboarding, Purchase orders, invoices / payments, etc
• Coordinates with Global P2P, Sourcing, Legal, Compliance teams to resolve P2P inquiries Liaise with Business Owners, Suppliers to resolve their P2P inquiries Update and maintain working files, trackers for reporting purpose
• Performs day to day transaction processing in support of accounts payable, payments processing and month-end close activities in the procure to pay space Performs data analysis, provides insights on activity and recommendations on process improvements that will reduce manual effort and improve timeliness and accuracy Plan and organize work so that Service Level Agreement objectives are met or exceeded Ensures compliance to SOX controls and maintains documentation as assignedAll About You Masters degree in Accounting or Finance and equivalent work experience (min 7 years)
• Experience supporting procure to pay processes and expense/ sub-ledger accounting with reliance on metrics-based performance management tools Have excellent customer service, understand the customer journey and advocate for process improvements that make sense for the customer and the processing teams Work effectively across functions to get a resolution and maintain customer satisfaction
• Continually look at opportunities for process improvements and deploy solutions
• You turn problems into opportunities Ability to understand contract terms, support in drafting SOW/MSA/DPA, etc
• Experience with ERP systems, such as Coupa and Oracle (preferred) End to end AP knowledge Excellent verbal / written communication
• Be skilled at explaining technical problems succinctly and clearly
• Have strong data analysis skills to dig into the details, identify actionable insights and bring positive results Ability to deliver quality results in a fast-paced environment with a sense of urgency and focus on data integrity and compliance