Training Manager- Pune-concentrix Bpo Pvt Ltd-5-10 - TimesJobs.com

concentrix bpo pvt ltd; Pune District; On-site; INR 6,00,000 - 9,00,000; Full time

Job summary

A leading business services company is seeking a Training Manager to assist with training analysis, scheduling, and implementation for workforce preparation. The role involves developing training materials, monitoring effectiveness, and ensuring compliance with industry standards. Ideal candidates will have excellent communication skills and knowledge of training and quality management. This position is full time in Pune, India.

Qualifications

• Ability to manage multiple projects and priorities simultaneously.
• Strong knowledge of Training and quality domains and innovative problem-solving skills.

Responsibilities

• Conduct regular training needs assessments and adjust training programs.
• Design and deliver training programs for new hires and existing employees.
• Analyze training and quality data to identify trends.

Skills

Excellent communication and presentation skills

Strong analytical and problem-solving skills

Knowledge of industry regulations and compliance requirements

Ability to work independently and as part of a team

Proficiency in Microsoft Office and other training software

Exposure to Lean Six Sigma problem-solving

Education

Graduation

Job description

Overview

The Manager I, Training assists with the analysis, scheduling and implementation of all classroom training in support of client programs to ensure superior workforce preparation. This position is responsible for cultivating client and departmental relationships resulting in reduced cost, continual performance improvement, and increased revenue. Responsible for the overall direction, coordination, and evaluation of the department.

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Job Description

Job Title: Training Manager

The Manager I, Training assists with the analysis, scheduling and implementation of all classroom training in support of client programs to ensure superior workforce preparation. This position is responsible for cultivating client and departmental relationships resulting in reduced cost, continual performance improvement, and increased revenue. Responsible for the overall direction, coordination, and evaluation of the department.

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities

• People Management, Metric Management, Client both Internal and External Management, TNA and TNIs.
• Work with various teams to identify training needs and develop training materials.
• Design and deliver training programs for new hires and existing employees.
• Monitor the effectiveness of training programs and make recommendations for improvements.
• Conduct regular training needs assessments and adjust training programs accordingly.
• Evaluate the effectiveness of quality assurance measures and make recommendations for improvements.
• Ensure that quality standards are met throughout the organization.
• Develop and implement policies and procedures to ensure compliance with industry regulations.
• Collaborate with senior leadership to identify strategic opportunities for training and quality initiatives.
• Analyze training and quality data to identify trends and make data-driven recommendations.
• Develop and maintain relationships with internal and external stakeholders and vendors to support training and quality initiatives.
• Ensure that all training and quality initiatives align with the organization's overall strategy and goals.

Key Skills and Knowledge

• Excellent communication and presentation skills.
• Strong analytical and problem-solving skills.
• Knowledge of industry regulations and compliance requirements.
• Ability to work independently and as part of a team.
• Ability to manage multiple projects and priorities simultaneously.
• Proficiency in Microsoft Office and other training and quality management software.
• Strong knowledge of Training, communication coaching and quality domain; display innovative problem-solving skills.
• Exposure to Lean Six Sigma problem-solving and quality tools, with hands-on experience.
• Ability to display stakeholder management skills while addressing solutions to challenges they put forward.
• Good communication skills.
• Logical thinking on any audit form creation and functional setup.
• Logical approach towards fixing internal issues like high variance and appropriate sampling etc.

Educational Qualification

Graduation

Disclaimer

Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment, processing or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letterhead with authentic signatures of appropriate Concentrix authorities.

Location

IND Pune - Amar Tech Centre S No.30/4A 1

Language Requirements

Time Type

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.

Locations

IND Pune - Amar Tech Centre S No.30/4A 1

Job Function: HR/PM/IR/Training

Industry: Technology - IT, Telecom, Semiconductors (Other Technology Equipment/ Products)

Job Id: 71701066

No Similar Jobs found

X

We care for you!

Please note: TimesJobs or its recruiting partners do not charge money or fee from candidates for recruitment or anything else. If anyone calls you asking for money or payment for registration, application process, resume service, etc, then report it immediately to [e-mail]

Unlock Your Potential

Find Your Dream Job Today!

You will be redirected to the company website based on your profile